Customer Service Representative (Pft) (Cupe 83.23)

Scope of Position:

To act as customer service representative, greet and direct customers while providing a wide range of information and services in response to customer needs.

Position Description:

• Work with the IT Department staff to update employees’ names and extensions for the phone system.
• Act as primary receptionist for Public Health, and Social Services and Housing programs, by greeting incoming clients/members of the public, operating the department phone system, responding to inquiries, taking messages and transferring calls
• Provide customer service support to Social Services clients, through the scheduling and viewing of appointments on standardized software (SAMS) and by assisting them with the computers in the reception area.
• Distribute vaccines to nurses from physicians’ offices, ensuring that they are housed appropriately for transportation.
• Assist with the Harm Reduction Program by distributing Naloxone kits, needle supplies, ensuring the paperwork is completed properly, and collecting returned sharps containers from clients.
• Process incoming and outgoing mail (Canada Post, corporate and commercial courier).
• Maintain the fax machine, receive faxes on behalf of Public Health, and Social Services and Housing
• Provide a wide range of information and services in response to customer inquiries.
• Receive incoming shipments/supplies
• Participate in department team meetings providing input into clerical and organizational matters where applicable
• Accept incoming payments from the general public for Public Health, and Social Services and Housing and GIS and process the payments as per corporate standard.
• Perform other duties as assigned
• Utilizing standardized software (SAMS) verify and process overpayments, in consultation with Social Services employees.
• To act as customer service representative, greet and direct customers in a prompt, professional and service oriented manner, complying with County standards for customer service.
• Ensure the reception area is tidy and stocked with updated information pamphlets

Requirements

Knowledge and Experience:

• 6 months, up to one year experience in customer service field.
• Grade 12 plus an additional one year program/certificate in administrative/business/accounting studies.

Skills and Abilities:

• Computer expertise in corporate standard software (Microsoft Office), department specific software to data search and create and modify word processed documents and the cash receipt system.
• Excellent time management, and organizational skills
• Good broad-based knowledge of municipal operations and services
• Valid Ontario driver’s license and access to a reliable vehicle.
• Excellent oral communication skills
• Understanding and sensitivity when interacting with vulnerable people.
• Proven customer service, public relations and interpersonal skills
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
• Ability to deal with sensitive and confidential information/situations

Benefits

Posting #: CUPE 83.23

Position: Customer Service Representative

Status: Permanent Full Time

Employee Group: CUPE Local 4700

Salary: $21.58 - $26.95 per hour (2022 rates)

Division: Health and Social Services

Department: Public Health

Reports To: Program Manager, Professional Practice and Quality Assurance

Location: Dunnville, ON

Posting Period: June 29, 2023 - July 13, 2023

How to Apply:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.