Supervisor, Sales & Service Representative

POSITION OBJECTIVE:

Supervise the day-to-day operations of the Branch, including but not limited to driving profitable sales growth, customer service, reporting, inventory control and performance management.

KEY DUTIES AND RESPONSIBILITIES:

Performance Drivers:

• The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

People Leadership – Owns their Talent:

• Work with the ISSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
• Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
• Monitor team member productivity and motivate team to reach company goals and objectives

Market/Business Leadership:

• Contribute to and build strong community relationships
• Understand/know the market and customer opportunities and competition

Sales and Service Leadership:

• Maintain a well-rounded knowledge of products sold
• Support the sales team through up selling, service, pricing, delivery and inventory inquiries
• Promote Company products and services to customers and provide substitutions where required
• Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible

Operations Leadership:

• Support Branch manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
• Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
• Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
• Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings
• Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Completion of post secondary education, preferably in Business or equivalent work experience
• Proven skills in time management and ability to prioritise tasks within a fast-paced environment
• Strong leadership qualities with good communication, customer service, and interpersonal skills
• Proficient computer skills and aptitude
• Understanding of local customer and market dynamics and requirements would be an asset
• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach
• Knowledge of industrial and/or safety products is preferred

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

• Strong leadership and coaching skills; derived from coaching and leading team members
• Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations
• Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written
• Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better, Lead The Way)
• Consistent favourable engagement scores of >75% or more.
• Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Medical, dental, vision and prescription drug coverage
• Educational & Professional Membership Fee Assistance program
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Employee discounts, team member perks and more!
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.