Customer Service Specialist Jobs

About Bailey

Founded in 1950 by Sam Bailey, The Bailey Group of Companies (BGC) is a family-owned and operated Canadian company recognized as an industry leader. With manufacturing locations in Ontario, Quebec, Alberta, and British Columbia, the BGC has grown tremendously over the past 70+ years, producing roll-formed products and providing steel slitting services for the commercial and residential construction industry. Our people, products, and industry are our pride while innovation and our customers are at the core of our business. Our associates are the key to achieving our vision of being the leaders in this industry, which is why we work hard to create a safe and healthy work environment where associates can achieve growth and development. Apply now, for this exciting opportunity!

Why Join Our Team?

• Education support program
• Market competitive remuneration package
• Employer-paid comprehensive benefit package
• Personal protective equipment allowance
• On-the-job training
• RRSP matching program
• Employee referral program

Position Summary

The Customer Service Specialist is responsible for serving customers in person as well as via email and telephone with respect and professionalism. Accountable for dealing with customer issues, inquiries, and processing transactions. The Representative understands his/her role as a company ambassador and provides a positive experience to all customers.

What you’ll do:

• Understand and emphasize product features and benefits.
• Manage a specific customer base or product segment as assigned providing complete customer service.
• Record and enter customer purchase orders received via phone or email, quickly, accurately, courteously, and professionally.
• Review customer purchase orders and identify opportunities for upselling.
• Establish and maintain relationships within the assigned account base and with outside sales force.
• Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
• Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.

What you’ll need:

• Must be proficient in Microsoft Office, especially Microsoft Excel.
• Self-Starter with the ability to work in a fast-paced environment.
• Experience in building materials or construction is a strong asset.
• Experience using SAP within the manufacturing industry is strongly preferred.
• Must have exceptional organizational skills and written and verbal communication skills.
• A bachelor’s degree is an asset.
• High attention to detail
• Bilingual (French) is an asset.
• Customer service experience (ideally in manufacturing) is an asset.

Working Conditions:

• Office environment – Hours of work: 8:30 am to 5:30 pm
• Travel as required.
• Some overtime as required.

Learn more about us at https://www.bmp-group.com/. We thank all applicants for their interest, only those selected for an interview will be contacted.

We are an equal-opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.