Service Dispatcher - Customer Service

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Diversity and inclusivity focused.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Employee perks and discounts.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Profit sharing available.
• Engaging, challenging, and fast evolving, cutting edge technological environment.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2023 and Greater Toronto's Top Employers 2022.

What will you do?

• Handle emergency mobilization coordination.
• Gatekeeper for the Tech Support Hub and dispatch to the technical team.
• Main interface point between Office, Field Service Representatives (FSR) and Customers for job dispatching and coordination.
• Own dispatching process and continuous improvement.
• Support to CS Digital Tools Implementation, Data Migration, IBase review, tech reports app implementation, etc…
• Handle customers daily reporting requirements and submissions.
• Handle FSR’s onboarding to customers sites (safety prerequisites, training, site access, vehicle passes, etc)
• Manages on call distribution for after-hours and SiDriveIQ.
• Handle incoming customer service requests via phone or email, resulting in a service order entry.
• Keep regular communication with FSR’s for job status (cost control) and for logistics safety reasons (such as remote areas).
• Coordinated resources, materials for service jobs and trainings.
• Follow up on commercial/PO with customers to begin mobilizations.
• Request service quotations and create orders in the System.

What you will need to succeed:

• Experience with customer service and handling customer complaints.
• Attention to detail and organization skills.
• Experience using computers, software, apps and digital tools in general.
• Strong communication skills. The role requires active listening and being able to clearly convey information using phone calls, text messages and emails.
• Adaptability and problem-solving skills.
• Ability to follow processes and procedures.

About Us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.