Customer Service Specialist Jobs

Customer Service Representative Job Responsibilities:

• Maintains customer records by updating account information.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.

Customer Service Representative Qualifications / Skills:

• Market knowledge
• Analyzing information
• Problem solving
• Resolving conflict
• Phone skills
• Listening
• Product knowledge
• Multi-tasking
• Documentation skills
• Customer service
• Quality focus

Education, Experience, and Licensing Requirements:

• University/college degree is an asset
• Previous experience, especially in particular industry, preferred
• Familiarity with office software and phone systems a plus