Service Coordinator / Dispatcher Jobs

With us, it's always about people
Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.
Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it.
Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.
Carmichael is looking for a Service Coordinator to work with our Service team at our Calgary, AB Branch.
Responsibilities:

• Issue purchase orders as required, coordinate lifts and subcontractors.
• Transfer information, work orders and time sheets for all construction projects to the project manager.
• Follow-up with customers and team members in our National Accounts Department.
• Dispatch service maintenance to technicians on a weekly basis and confirm completion of all maintenance work by updating the computer software and our National Account team members accordingly.
• Promptly take incoming customers service calls for all HVAC services
• Verify all work orders for accuracy & proper completion.
• Review and validate hours for payroll before transferring to the administration team for labour.
• Dispatch all service calls to the appropriate technician, including all appropriate information / data.
• Monitor and track technician vacations.
• Dispatching and Scheduling of Service Technicians
• Enter customer’s data in the computer software and issue a work-order.
• Assist in planning of technical training.

Requirements:

• Strong Oral and written communication skills in English.
• Previous Dispatch experience of 2-3 years, preferably in the HVAC industry or mobile industry
• Computer literate, minimum intermediate level with entire Microsoft suite
• Looking for team player in a collaboration environment/workspace