Senior Chief Dispatcher- En

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

For internal candidates, please note that a preferred candidate has been identified for the position.

Job Summary

The Senior Chief Dispatcher is responsible for managing the Chief Train Dispatchers. The incumbent interacts with various Departments and the Dispatch Centre to ensure that priorities established between the Centre and the field are properly communicated and executed. The position ensures network fluidity between the Chief Dispatchers and the field as well as other regions. In addition to day-to-day activities, the role manages the implementation and maintenance of operating systems throughout the Centre such as (RTCII) and other radio systems. The incumbent ensures that all Chief Train Dispatchers and Rail Traffic Controllers are educated on the use of the systems and that all pertinent qualifications are maintained up-to-date.

Main Responsibilities Safety Compliance and Training

• Build safety compliance and improve safety results through regular efficiency tests, safety blitzes and walkabouts
• Execute on Regional Safety Plan and ensure all Managers meet objectives monitored through validations
• Maintain a thorough understanding of Operating rules, CN’s policies, and procedures

Managing Productivity

• Supervise employees and apply collective agreement(s) along with company policies when managing issues, conducting investigations, recommending discipline, and responding to grievances.
• Prioritize and manage multiple issues and priorities throughout the shift.
• Manage budget and workforce productivity within CN policy.

People Leadership, Coaching and Development

• Develop employees through evaluation of their performance, provide coaching, feedback, and guidance.
• Manage on-boarding and training activities of new employees and ensure the proper skills are acquired

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work shifts and weekends when necessary. The role is partially performed outdoors in various types of weather and environmental conditions. The role requires minimal travel (up to 10%), which may include overnight stays away from home based on territory requirements. The role requires being available on-call 24/7 to respond to critical incidences

Requirements Experience

Operations

• Minimum 1 year of experience in Operations

oMinimum 1 year prior supervisory experience*

oMinimum 1 year experience as a Yardmaster*

oMinimum 1-year experience at a Rail Traffic Control Centre (RTC), or equivalent*

oExperience with Supplemental Restraint System (SRS), Crew Assignment Time Management System (CATS), Systems Applications and Products (SAP), Train Operation Planning and Control (TOPC)*

• Any experience for these above would be considered as an asset

Education/Certification/Designation

• Canadian Railway Operating Rules (CROR) Rules Qualified
• Valid driver’s licence
• High School Diploma or General Education Development

Competencies

• Follows safety procedures, information security instructions, and Environmental, Social and Governance (ESG) principles to lead by example
• Improves processes on a continuous basis to enhance safety, security and to reduce CN's environmental footprint
• Any skills/attributes for these above would be considered as an asset
• Addresses risks in a timely manner to eliminate them
• Shares timely information within and across functions to get things done effectively
• Fluently bilingual both written and verbal (English, French)*
• Leverages feedback and coaching
• Collaborates with others

Technical Skills/Knowledge

• Good computer skills
• Any knowledge for any of the above would be considered as an asset
• Comprehensive knowledge of train operations, operating rules
• Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
• Keen understanding of transportation operating measures

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.