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Customer Service Desk Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Service Desk Supervisor Jobs
By Toronto Community Housing At Toronto, Ontario, Canada
Certification in ITIL v3.0 foundation level. Advanced ITIL qualifications and ITSM knowledge are preferred (beyond ITIL foundation)
Superior knowledge of extracting data from a Service Management system and service desk queue phone system
Strong experience in developing and maintaining accurate Management Information and metrics
Advanced knowledge of how to calculate KPIs in Excel, Service Management system or SQL Reporting
Research best practices for service desk management and make recommendations for its adoption within IT’s business processes
Use industry’s best practices for the delivery of IT service management to TCHC
Service Desk Technician Jobs
By NetFusion Designs | Managed IT Support Services & Cloud Hosting At Mississauga, Ontario, Canada

The administrator will be responsible for the setup, monitoring, management, upgrades, support training, implementation and end user support of applications and systems Duties/Responsibilities: ...

Customer Service - Scheduler
By Randstad Canada At Vancouver, British Columbia, Canada
Order management including document processing PO's, scheduling with clients
Well organized and great at multitasking time management
Provide a high level of product knowledge to help resolve any issues or concerns
Liaise with all other internal departments to help provide an excellent customer experience
Benefits Package and Annual Incentives
Provide a high level of product knowledge to help resolve any issues
Service Desk Technician Jobs
By Robertson & Company Ltd. At Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Bachelor's degree not required, but more focused on hands-on experience with Networking, Troubleshooting, ticketing system.
All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program.
Provide 2nd level end-user onsite support
Receiving, Updating, Closing Service desk tickets
Service Desk Agent - 1554161
By Halian At Bruxelles, Manitoba, Canada
Document knowledge,. known issues and transfer of this knowledge to colleagues;
Bachelor degree with 2 years experience
Proven knowledge in end user assistance and support of information systems;
Knowledge of wiki, collaborative sites and social networks;
Excellent communication / writing skills;
Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Customer Service - Building Products Order Desk
By Associated Materials At Regina, Saskatchewan, Canada
Comprehensive and competitive benefits package
Experience in a distribution branch environment an asset
Savings plan with company matched contributions
Fantastic coworkers and a welcoming environment
Answer customer inquiries at our service counter in person or by phone
Monitor and advise customers of product information, availability, and delivery status
Customer Service Specialist, Front Desk
By LGC At Toronto, Ontario, Canada
Ensure order specific requirements are promptly communicated to appropriate departments
1-2 years of working experience in customer service or similar roles preferred
Experience with use of an ERP system such as Service Cloud would be an asset
Greet visiting guests and clients
Organizing and dispersing customer inquiries
Work with Customer Service team on specific order support projects
Service Desk Technician Jobs
By Acnovate Corporation At Canada
Good experience on Active Directory - should be using it currently Windows and O365 troubleshooting skills
• Strong verbal and written communication skills
• Problem-solving & analytical skills
• Provide end users with L1/L2 support for hardware and software
• Understanding of operating systems, software, and devices
Customer Service Jobs
By Iconic Nova Scotia At Halifax, Nova Scotia, Canada
No specific work experience or educational qualifications are necessary, but related experience and education will be considered.
Provide exceptional customer service by answering inquiries, offering advice, and addressing customer concerns.
Promote brand products and services while delivering a positive customer experience.
Assist in reaching the target market effectively and efficiently.
Collaborate with team members to achieve campaign objectives.
Participate in occasional marketing and sales activities as required.
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Supervisor Jobs
By Iovate At Oakville, Ontario, Canada
Experience with Jira Service Management/Service Desk would be an asset
Experience with JAMF or similar mobile device management would be an asset
Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
Manages and monitors the progress of incident/problem/change/service requests
Post-Secondary Education in Computer Science or related field
Up to 2 years of related experience preferably within a consumer packaged goods environment
Order Desk/Customer Service/Office Administration
By Perfect Choice Employment Inc. At North York, Ontario, Canada
2+ years of customer service or office administration or order desk experience
Good communication and computer skills
Experience working in the manufacturing business
A benefits package is available after 3 months.
Order Desk/ Inventory with QuickBooks Canadian Experience
Enjoy the benefits of this role which include…
Customer Service - Building Products Order Desk
By Associated Materials At Barrie, Ontario, Canada
Experience in the building industry an asset, but we are willing to train the right candidate
High compliance with standards, requirements, and processes
Straight weekdays, so you get the weekends to yourself to unwind and do the things you love!
Limited overtime – only what is necessary to meet our customer service commitments. At Gentek, we’re all about work/life balance.
Savings plan with company matched contributions.
An awesome team and a welcoming environment!
Customer Service Representative/Order Desk
By Perfect Choice Employment Inc. At North York, Ontario, Canada
The benefits package is available after 3 months.
2+ years of customer service or office administration or order desk experience
Good communication and computer skills
Experience working in the manufacturing business
Enjoy the benefits of this role which include…
Job duties of the Customer service representative/ Order Desk role:
Customer Service Desk Associate : Part Time (Huntsville) [Home Depot]
By CareerBeacon At Huntsville, Ontario, Canada
Health and Dental Benefits for Full Time associates
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Customer Service Jobs
By Randstad Canada At Québec, Quebec, Canada
Ideal for positions with administrative experience
Data entry into the computer system;
Being comfortable with data entry
Ideal for people living in Lachine or LaSalle
Greet and verify drivers documents during pickups
Service Desk Technician Jobs
By Tilray Brands, Inc. At Nanaimo, British Columbia, Canada
· Participate in knowledge management and creation of knowledge base articles
· Daily utilization of IT ticketing system for incident and request management
· Provide superior frontline technical support for onsite and remote users
· Manage on-site IT inventory
· 2-3 years of experience in an Information Technology support
· MacOS, iOS, Windows, printers, and mobile device support experience

Do you have a passion for helping people? Join our team and make a difference in the lives of our customers! We are looking for an enthusiastic Customer Service Desk Representative to provide outstanding customer service and support to our customers. As a Customer Service Desk Representative, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service. If you are looking for an exciting and rewarding opportunity, then this is the job for you!

Overview of Customer Service Desk:

The Customer Service Desk is a customer-facing role responsible for providing excellent customer service and support to customers. The Customer Service Desk is responsible for handling customer inquiries, complaints, and requests, as well as providing technical support and troubleshooting. The Customer Service Desk is also responsible for providing product information, processing orders, and resolving customer issues.

Detailed Job Description of Customer Service Desk:

The Customer Service Desk is responsible for providing excellent customer service and support to customers. The Customer Service Desk is responsible for handling customer inquiries, complaints, and requests, as well as providing technical support and troubleshooting. The Customer Service Desk is also responsible for providing product information, processing orders, and resolving customer issues. The Customer Service Desk is also responsible for maintaining customer records, ensuring customer satisfaction, and providing feedback to management on customer service issues.

What is Customer Service Desk Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Customer Service Desk Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to multi-task and prioritize tasks
• Excellent customer service and communication skills

What is Customer Service Desk Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices

What is Customer Service Desk Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer service environment
• Experience in a customer service software

What is Customer Service Desk Job Responsibilities?

• Handle customer inquiries, complaints, and requests
• Provide technical support and troubleshooting
• Provide product information and process orders
• Resolve customer issues
• Maintain customer records
• Ensure customer satisfaction
• Provide feedback to management on customer service issues
• Follow customer service processes and procedures
• Follow customer service best practices