Service Desk Specialist Jobs

BH - Service Desk Analyst - Contract

On behalf of our client, we are looking for a Service Desk Analyst who can work remotely (preferably within BC) and provide 1st tier support.

Contract Duration: 4+ months'

Hours: 7-hour days

Shift Schedule: 3 mornings, 3 afternoons, 3 days off (repeated)

Responsibilities:

• Inform management of recurring problems
• Logs incidents and requests into appropriate product categorization
• Updates asset records with incident history, assignee information, location and other pertinent information.
• Installs approved software
• Work collaboratively with tier 2/3 support teams and vendors to triage, resolve, and communicate incidents and request resolutions.
• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
• Handles customers’ issues or requests with a professional attitude.
• Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Accurately logs and tracks incidents and requests from identification through resolution stages

Education and Experience:

• ITIL certification (Foundation)
• Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.

How to Apply:

• Email: If you would prefer to email a copy of your resume for later review, we would be pleased to consider your resume for future upcoming opportunities, please send resume, availability and compensation expectation to: [email protected]
• Online: Apply online now at www.Brainhunter.com