Customer Service (Lsb Industries)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Providing feedback on the efficiency of the customer service process.
• Knowing our products inside and out so that you can answer questions.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Communicating and coordinating with colleagues as necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Value