Retail Customer Service Coordinator Full-Time Winners - Westbank

Jenna discovered COLLABORATION working at TJX

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen!

What You’ll Discover

Eligible Associates can look forward to:

• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living
• One-of-a-kind, inclusive culture
• Benefits that take effect your first day

What You’ll Do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

• Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
• Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
• For a closer look into the role, click HERE
• Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
• Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
• Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis

What You’ll Need

To begin your career with us, you’ll have:

• Excellent problem solving and communication skills including verbal, written and active listening
• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations
• High School education or equivalent experience

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email [email protected]