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Customer Service Representative (Part-Time)
Company | Laura Canada |
Address | Coquitlam, British Columbia, Canada |
Employment type | PART_TIME |
Salary | |
Category | Retail |
Expires | 2023-08-25 |
Posted at | 9 months ago |
Company Description
- Processes customers’ orders promptly and efficiently through the phone or by email.
- Documents all inbound technical and service-oriented support calls in a case log system.
- Escalates technical and service oriented issues using established procedures.
- Answers customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
- Resolves effectively and professionally any concerns or issues.
- Investigates customer complaints to assist in determining service failure.
- Responds to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
- Experience in retail is an asset.
- Enjoys working in a team environment.
- Knowledgeable on various social media platforms.
- 1 year experience in customer service or call centre environment (preferred).
- Ability to work in a fast-paced environment and to embrace change.
- Bilingual.
- Fast learner and proven ability multitasking.
- Excellent problem-solving and organizational skills.
- Demonstrates empathy and understanding of the client’s needs.
- Superior verbal and written communication skills.
- Proficient in Web browser usage, Microsoft Office tools, Salesforce, Aptos is an asset.
- This is a part-time position to work on weekends.
- Works in a sitting/walking/standing position.
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