Customer Service Representative (Virtual Employee)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Benefits

• Flexible working hours.
• Canada Pension Plan and Quebec Pension Plan
• Paid time off.
• Personal leave.
• Minimum wage and overtime pay.

Family violence leave.

Medical leave

Customer Service Representative Responsibilities

• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.

Customer Service Representative Requirements:

• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• High school diploma, general education degree, or equivalent.

Value