Inbound Customer Service Representative (Nick's Carting)

Inbound Customer Service Representative Job Summary

We are seeking an Inbound Customer Service Representative to help solve issues for our customers. In this position, you will answer phone calls and emails from our customers, work to find solutions, and offer additional options for replacement or repair if necessary. You may also answer questions from potential customers. The main qualifications for this role are strong communication and problem-solving skills, as well as a background in customer service.

Inbound Customer Service Representative Duties And Responsibilities

• Log all calls, issues, and solutions
• Answer phone calls and respond to emails from customers and potential customers
• Forward customers to the appropriate specialist when necessary
• Solve any issues that may arise

Inbound Customer Service Representative Requirements And Qualifications

• Customer service experience
• Strong phone and computer skills
• High school diploma or GED certificate
• Excellent problem-solving and communication abilities

Value