Inbound Sales And Customer Representative Jobs

Inbound Customer Service Representative Requirements And Qualifications

Strong phone and computer skills

Excellent problem-solving and communication abilities

Inbound Customer Service Representative Duties And Responsibilities

Answer phone calls and respond to emails from customers and potential customers

Solve any issues that may arise

Experience in the Cabinet & Millwork or related industry is an asset

Experience in Hardware distribution business is an asset

A progressive salary driven by performance and managed by objectives results.

Respond promptly and respectfully to customers inquiries.

Process orders made by e-mail, fax and phone & in person

Ensure follow up on orders, as required

Efficient time and task management; strong adherence to responsibilities.

CRM and Support Tools Mastery: Experience with HubSpot and Help Scout for efficient lead management.

Relationship Management: Build and maintain strong customer relationships.

You live where you are comfortable living; We hire remotely and globally.

Build a disruptive product using cutting-edge technologies and level up your skills every few months.

Excellent in conveying ideas, building strong client relationships, and negotiating deals. Outstanding service skills, building rapport, and delivering exceptional solutions.

Previous software or tech-related sales experience and education are a plus.

This is a remote position. However, we require applicants to reside in-market.

Client Rapport and Industry Knowledge:

Onboard and integrate into Toptal.

Learn Toptal’s model, our team members, and our story.

Begin our 1-1 sales training process which conveys our value proposition, sales process, and delivery method.

Order management including document processing PO's, scheduling, and data entry

Order management including processing PO's and creating invoices

Provide a high level of product knowledge to help resolve any issues or concerns

Liaise with all other internal departments to help provide an excellent customer experience

Provide a high level of product knowledge to help resolve any issues

Strong customer service and Administrative experience

Excellent organization and time management skills to handle a high volume of customer inquiries and process orders.

Initiate the sales process by scheduling appointments, making initial presentations, and understanding account requirements.

Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts.

Fulfill other tasks as requested by the Sales Manager.

Minimum 2 years of sales and customer service experience.

Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus.

Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Apply solid sales skills to understand customer’s needs and close all sales with integrity

Exceptional and persuasive communication skills, both verbal and written

Field inbound calls and identify areas to help our customers' online presence

Educate customers about their website and current marketing strategy to help them understand the importance of having an online presence.

Provide consultation to customers regarding new products and services that will help their businesses succeed.

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Strong analytical skills and problem solving abilities

Manage full cycle bi-weekly time management and payroll for 700+ exempt and nonexempt employees consistent with labor laws

Bachelor's or Associate's degree in Finance, Accounting, Business Administration or a related field preferred

3+ years of payroll experience preferred

Candidate must reside in the Vancouver, WA area with an option for hybrid remote work

Medical, Dental, Vision and Pharmacy benefits

Company-sponsored benefits include medical, dental, life and vision insurance, company-matched RRSP contribution and paid vacation time.

Must have at least three (3) months of working experience in the customer service field

Knowledge of MS Office 365, MS TEAMS and a Microsoft Windows environment

What Can We Offer YOU!

What You Can Offer US!

Hands-on paid virtual classroom-style training.

Responding, engaging, and qualifying inbound leads and inquiries utilizing your knowledge of Boxhub to drive informative and impactful conversations

You're coachable with excellent communication skills, both verbal and written

Highly competitive salary depending on experience and commission

Comprehensive healthcare benefits plan, including dental & vision & spending account you get access to on day 1

Flexible working hours in a hybrid environment - we work remotely 2 days a week

Building relationships with customers to identify their needs and wants and viability to drive sales

Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals

Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount

Deliver top level customer experiences

Industry experience in customer support, tele sales, and customer success is an asset

Experience with customer interaction, lead generation, and closing deals

Excellent written and verbal communication skills - interpersonal and collaborative skills

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Excellent communication skills - written, verbal and listening

Sales experience (outside sales or inside sales representative, retail sales associate , or telemarketing ) preferred

Experience in a variety of computer applications, particularly Windows

Experience in marketing financial products and customer services

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Establish customer relationships and follow up with customers, as needed.

Delivering programs or offers to targeted growers

Interfaces with Territory Sales Representatives to manage retail relationships in their geography

Minimum of 2 years experience in agri-business industry, or related role

Good strategic influencing and negotiation skills

Detailed knowledge of the Western Canadian Seed and Crop Protection businesses, distributors and partners

Agronomic knowledge of the crops grown in the geographic area