Inbound Customer Service Representative

Are you a customer service representative looking for a new opportunity within the insurance industry? Do you value customers and provide a high level of customer service? If so, then we may have the role for you! We are currently looking for a customer service representative (call center representative) to join our team in our office in an easily accessible Downtown Vancouver location. This role is a full time temporary to permanent position with an ASAP start date.
Please note, this role is working from an office in Downtown Vancouver. In office full time.
The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email. There is also a requirement to make outbound calls.
Other duties include but are not limited to:-

• Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
• Handle any and all escalations
• Provide a high level of product knowledge to help resolve any issues or concerns
• Liaise with all other internal departments to help provide an excellent customer experience
• Order management including document processing PO's, scheduling, and data entry
• Administrative duties as required

Please note this is a full time position, Mon-Fri with office hours (8:30 to 5 pm). Training will be conducted onsite.
If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application!
Whilst we appreciate all applications, only qualified candidates will be contacted.
Advantages

• $20.10/hourly (plus 4% vacation pay)
• Working as part of a super friendly and cohesive team
• Transit accessible in Downtown Vancouver
• Newly refurbished, modern office space
• Work equipment provided
• Learn about the insurance industry from Day 1
• ASAP start date
• Great office hours
• Work with a company with an excellent culture
• Full time role

**Please note, this role is working from an office in Downtown Vancouver**
Responsibilities

• Handle any and all escalations
• Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
• Meet all internal targets / call center KPIs
• Order management including processing PO's and creating invoices
• Administrative duties as required
• Liaise with all other internal departments to help provide an excellent customer experience
• Provide a high level of product knowledge to help resolve any issues

Qualifications

• Can work well as part of a small team in Vancouver
• Excellent communication skills both written and verbal
• Must be comfortable working from an office in Downtown Vancouver
• Strong customer service and Administrative experience
• Well organized and great at multitasking
• Great computer skills including MS Excel

Summary
The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone and inbound email.
Please note this is a full time position, Mon-Fri with office hours (8:30 to 5pm)
If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! You can also email [email protected] with the Subject Line "Inbound Customer Service Representative- Work From Office"
This role will close quickly so please do not hesitate with your application!
Whilst we appreciate all applications, only qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.