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Customer Service Representative (Csr)
Company | 6ix Management |
Address | Scarborough, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.
- Account activation, delivery methods, and installation details
- Proper compliance procedures and handling of confidential customer information
- And more!
- Consultative sales techniques
- The products and services available
- Pickering market demographics
- Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
- Follow all CDC and local mandates while working with customers. Your safety and the customer’s are our top priority, and we will not compromise that
- Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
- Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
- Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client
- Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills
- Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
- Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
- Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees
- Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry, our team will be there if you need help
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