Customer Service Representative Jobs

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

• Performs other duties as assigned.
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Partners with Account Representatives to ensure customer satisfaction.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• May handle customer returns.
• Determines the most cost effective shipping method for customer orders.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
• Strong communication skills including written, verbal, and listening.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.