Customer Service Representative Jobs

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner

LET’S START WITH OUR VALUES

• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY
• Meaningful connections start with AUTHENTICITY
• We grow by remaining DYNAMIC
• We do our best work by being CURIOUS

What Is Your Role

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

What Will You Do

• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
• Provide excellent customer service in a timely manner
• Identify opportunities and recommendations for continuous process improvement
• Answer client queries with enthusiasm, courtesy, and an open mind
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Work with the external team to stay updated on product and service knowledge
• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• You are expected to deliver service excellence and maximize customer satisfaction
• Comfortably work with data
• Support associates with their general queries and needs

Requirements

YOU HAVE…

• Aptitude to quickly learn and navigate new technology, systems, and applications
• Experience with CRM (Shopify)
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• 50-60 words per minute typing speed
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters
• Advanced understanding of common Customer Experience best practices
• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• At least a bachelor’s degree in any field you’re passionate about!
• Excellent verbal and written communication skills
• Strong and effective phone contact handling skills
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools