Clk 15R - Senior Customer Service Representative - Closing Date Extended (Bc Public Service)

Posting Title

CLK 15R - Senior Customer Service Representative - Closing date extended

Position Classification

CLBC Clerk N15

Union

GEU

Work Options

On-Site

Location

Dease Lake, BC V0C 1L0 CA (Primary)

Salary Range

$57,296.54 - $64,805.30 annually plus $89.66 bi-weekly isolation allowance

Close Date

8/7/2023

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

Service BC

Job Summary

An excellent senior opportunity for a dedicated professional

Ministry Overview

Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC , and delivers the digital face of government at www.gov.bc.ca . CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province's real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after. As the Senior Customer Service Representative (SCSR) with Service BC in Dease Lake, you will be the front-line contact in the delivery of a diverse range of statutory and other programs in a fast-paced environment.

Service BC is a core business area within the Ministry and the provincial government's chief provider of front line services to the public by phone, in-person and over the internet. Service BC's government-wide mandate is to ensure citizens, businesses and the broader public sector have convenient access to high-quality, seamless government services.

The Service Delivery Branch is responsible for the management and operation of Service BC's in-person regional points of service, including over 62 Service BC Centres and Community Access Terminal Sites.

As the Senior Customer Service Representative, you will provide service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts. The SCSR is the front-line contact in the delivery of these services. As the SCSR, you are expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. You will also provide daily staff supervision, including the delegation of tasks/work assignments.

Job Requirements

• Experience providing customer/client service experience.
• Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
• Clerical/admin experience, education and/or relevant training.
• Experience leading teams, projects, or the delivery of a program.
• Experience with conflict management and dealing with emotionally charged individuals or groups.
• Experience resolving customer/client complaints or addressing issues within a team.
• Minimum grade 12 graduation required, or equivalent (GED).

Preference May Be Given To Applicants With The Following

• Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
• Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.
• Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.
• Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
• Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal).
• Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.
• Supervisory experience in a unionized environment.
• Experience providing service through multiple channels (e.g., in-person, phone, email).
• More years of experience in any of the above requirements.
• Completed a training program focused on customer service/service excellence.

Proviso / Willingness Statements

• Willingness to travel occasionally, for varying lengths of time.
• Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.

For questions regarding this position, please contact [email protected]

About This Position

Amendment July 31, 2023: Posting closing date extended to August 7, 2023.

This position has full time on-site requirements.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.

Only a few hours from the Yukon border, Dease Lake is a community that enjoys fishing and boating. Surrounding Dease Lake are scenic provincial parks, such as Boya Lake and Kinaskan Lake, which offer sandy beaches and a perfect environment for kayaking and canoeing.

Working For The BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How To Apply

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO -Please do not submit a cover letter as it will not be reviewed.

Resume: YES -Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Online Questionnaire: YES -As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected] , before the stated closing time, and we will respond as soon as possible.

Additional Information

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category

Administrative Services

Value