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Senior Customer Service Representative Jobs

Senior Service Representative Jobs
By Procom At Mississauga, Ontario, Canada
Excellent typing skills (minimum 50 words/minute)
Strong communication skills (bilingual is an asset)
Previous service representative experience for a banking client
Solid knowledge of general geography
Senior Service Representative – Mandatory Skills
Senior Service Representative – Preferred Skills
Senior Service Representative Jobs
By BMO At Toronto, Ontario, Canada
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge and experience using relevant systems and technology Good.
Knowledge of the risk and regulatory requirements of the business Good.
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Broader work or accountabilities may be assigned as needed.
Clk 15R - Senior Customer Service Representative - Closing Date Extended (Bc Public Service)
By BCJobs At Dease Lake, British Columbia, Canada
Experience with conflict management and dealing with emotionally charged individuals or groups.
Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
Clerical/admin experience, education and/or relevant training.
More years of experience in any of the above requirements.
Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.
Experience providing customer/client service experience.
Clk 15R - Senior Customer Service Representative (Bc Public Service)
By BCJobs At Dease Lake, British Columbia, Canada
Experience with conflict management and dealing with emotionally charged individuals or groups.
Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
Clerical/admin experience, education and/or relevant training.
More years of experience in any of the above requirements.
Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.
Experience providing customer/client service experience.
Senior Customer Service Representative
By Cascades At Winnipeg, Manitoba, Canada
DEC (college diploma) in administration and/or operations management or equivalent experience
Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
Coordinate inventory status, delivery dates and other specific material order or supply requirements
Manage backorder processing, in accordance with guidelines
5 to 10 years of relevant experience in a manufacturing sector
Customer-centric approach and excellent communication and listening skills
Customer Service Representative Senior
By The Ian Martin Group At Montreal, Quebec, Canada
Manage and update the inventory system.
Have a minimum of 3 years’ experience in customer service.
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Basic accounting knowledge is an asset.
Responsible for responding to customer requests in a prompt, accurate, and professional manner
Develop and maintain good client relationships while ensuring confidentiality.
Senior Customer Service Representative
By Aztrix Solutions At Mississauga, Ontario, Canada
Proven leadership and management skills, with the ability to motivate and develop a team
3+ years of experience in customer service, preferably in a transportation or logistics company
Strong problem-solving and decision-making skills
Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with others
Resolve complex customer issues, complaints, and inquiries in a timely and professional manner
Develop and maintain positive relationships with customers, drivers, and other team members
Senior Customer Service Specialist
By OLG At Toronto, Ontario, Canada
Partner with Customer Care to effectively manage customer escalations, providing feedback around root cause and opportunities for improvement to management
Support the Manager of Prize Claims Processing in providing oversight on day-to-day functions
Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
benefits for the people of Ontario
Develop and execute on action plans to address processing challenges (e.g. operating outside of SLA)
Act as a nesting lead, ensuring new joiners move up proficiency curve, with quality and at pace
Senior Customer Service Advisor
By Sidney Tire Ltd At Victoria, British Columbia, Canada

Tires Unlimited , a division of Sidney Tire Ltd, has an immediate opening for a service advisor in Victoria. Our Service Advisor is responsible for scheduling service work, selling recommended or ...

Senior Customer Service Manager
By Autzu At Toronto, Ontario, Canada
3+ years of customer service management experience
Excellent knowledge of management methods and techniques
Proven experience with managing local and/or remote teams and customer support
Manage and lead a team of customer service representatives and specialists, providing coaching and feedback to help them achieve their goals
Manage customer escalations and work with other teams to identify and resolve the root causes of customer issues
Identify opportunities to improve the customer experience and provide feedback to the product development team

Are you looking for an exciting new challenge in customer service? We are looking for an experienced Senior Customer Service Representative to join our team and provide exceptional service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Senior Customer Service Representative is a customer service professional who is responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. Detailed Job Description The Senior Customer Service Representative is responsible for providing excellent customer service to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Senior Customer Service Representative is also responsible for maintaining customer records, ensuring customer satisfaction, and providing feedback to management on customer service issues. Job Skills Required
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
Job Qualifications
• High school diploma or equivalent
• At least two years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
Job Experience
• At least two years of customer service experience
• Experience in a customer service role
• Experience in a call center environment
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide assistance to customers
• Maintain customer records and ensure customer satisfaction
• Provide feedback to management on customer service issues
• Follow up with customers to ensure their satisfaction
• Monitor customer service trends and recommend improvements
• Ensure compliance with relevant laws and regulations