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Senior Customer Service Representative Jobs in British Columbia

Clk 15R - Senior Customer Service Representative - Closing Date Extended (Bc Public Service)
By BCJobs At Dease Lake, British Columbia, Canada
Experience with conflict management and dealing with emotionally charged individuals or groups.
Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
Clerical/admin experience, education and/or relevant training.
More years of experience in any of the above requirements.
Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.
Experience providing customer/client service experience.
Clk 15R - Senior Customer Service Representative (Bc Public Service)
By BCJobs At Dease Lake, British Columbia, Canada
Experience with conflict management and dealing with emotionally charged individuals or groups.
Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
Clerical/admin experience, education and/or relevant training.
More years of experience in any of the above requirements.
Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.
Experience providing customer/client service experience.
Senior Customer Service Advisor
By Sidney Tire Ltd At Victoria, British Columbia, Canada

Tires Unlimited , a division of Sidney Tire Ltd, has an immediate opening for a service advisor in Victoria. Our Service Advisor is responsible for scheduling service work, selling recommended or ...

Are you looking for an exciting new challenge in customer service? We are looking for an experienced Senior Customer Service Representative to join our team and provide exceptional service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Senior Customer Service Representative is a customer service professional who is responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. Detailed Job Description The Senior Customer Service Representative is responsible for providing excellent customer service to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Senior Customer Service Representative is also responsible for maintaining customer records, ensuring customer satisfaction, and providing feedback to management on customer service issues. Job Skills Required
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
Job Qualifications
• High school diploma or equivalent
• At least two years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
Job Experience
• At least two years of customer service experience
• Experience in a customer service role
• Experience in a call center environment
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide assistance to customers
• Maintain customer records and ensure customer satisfaction
• Provide feedback to management on customer service issues
• Follow up with customers to ensure their satisfaction
• Monitor customer service trends and recommend improvements
• Ensure compliance with relevant laws and regulations