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Senior Customer Service Representative Jobs in Ontario

Senior Service Representative Jobs
By Procom At Mississauga, Ontario, Canada
Excellent typing skills (minimum 50 words/minute)
Strong communication skills (bilingual is an asset)
Previous service representative experience for a banking client
Solid knowledge of general geography
Senior Service Representative – Mandatory Skills
Senior Service Representative – Preferred Skills
Senior Customer Service Representative
By Aztrix Solutions At Mississauga, Ontario, Canada
Proven leadership and management skills, with the ability to motivate and develop a team
3+ years of experience in customer service, preferably in a transportation or logistics company
Strong problem-solving and decision-making skills
Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with others
Resolve complex customer issues, complaints, and inquiries in a timely and professional manner
Develop and maintain positive relationships with customers, drivers, and other team members

Are you looking for an exciting new challenge in customer service? We are looking for an experienced Senior Customer Service Representative to join our team and provide exceptional service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview A Senior Customer Service Representative is a customer service professional who is responsible for providing excellent customer service to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. Detailed Job Description The Senior Customer Service Representative is responsible for providing excellent customer service to customers. This includes responding to customer inquiries, resolving customer complaints, and providing assistance to customers in a timely and professional manner. The Senior Customer Service Representative is also responsible for maintaining customer records, ensuring customer satisfaction, and providing feedback to management on customer service issues. Job Skills Required
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
Job Qualifications
• High school diploma or equivalent
• At least two years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Ability to multi-task and prioritize tasks
• Excellent problem-solving skills
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
Job Experience
• At least two years of customer service experience
• Experience in a customer service role
• Experience in a call center environment
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide assistance to customers
• Maintain customer records and ensure customer satisfaction
• Provide feedback to management on customer service issues
• Follow up with customers to ensure their satisfaction
• Monitor customer service trends and recommend improvements
• Ensure compliance with relevant laws and regulations