Customer Service Representative Senior Jobs

Proven experience in airport operations, customer service, or airline management, with 5-10 years of leadership experience.

Bachelor's degree in Aviation Management, Business Administration, or related field (preferred).

Strong leadership skills and the ability to manage and motivate a diverse team.

Supervise and manage day-to-day airport operations, including check-in, boarding, ground handling, and aircraft turnaround processes.

Manage unforeseen events, emergencies, and security incidents in real-time, implementing contingency plans as needed.

Oversee the customer service team to enhance the overall passenger experience.

Excellent typing skills (minimum 50 words/minute)

Strong communication skills (bilingual is an asset)

Previous service representative experience for a banking client

Solid knowledge of general geography

Senior Service Representative – Mandatory Skills

Senior Service Representative – Preferred Skills

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge and experience using relevant systems and technology Good.

Knowledge of the risk and regulatory requirements of the business Good.

May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

Broader work or accountabilities may be assigned as needed.

Experience with conflict management and dealing with emotionally charged individuals or groups.

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.

Clerical/admin experience, education and/or relevant training.

More years of experience in any of the above requirements.

Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.

Experience providing customer/client service experience.

Experience with conflict management and dealing with emotionally charged individuals or groups.

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.

Clerical/admin experience, education and/or relevant training.

More years of experience in any of the above requirements.

Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.

Experience providing customer/client service experience.

DEC (college diploma) in administration and/or operations management or equivalent experience

Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary

Coordinate inventory status, delivery dates and other specific material order or supply requirements

Manage backorder processing, in accordance with guidelines

5 to 10 years of relevant experience in a manufacturing sector

Customer-centric approach and excellent communication and listening skills

Manage and update the inventory system.

Have a minimum of 3 years’ experience in customer service.

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset.

Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality.