Senior Technical Customer Service Representative Jobs

Knowledge and experience working with Microsoft Office (Word, Excel, Project)

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)

Apply hydraulic, mechanical and electrical knowledge to equipment and issues

Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements

Red Seal Journeyman Heavy Equipment Technician or Truck and Transport Mechanic or equivalent training; Dual ticket with Electrical certification preferred

Excellent typing skills (minimum 50 words/minute)

Strong communication skills (bilingual is an asset)

Previous service representative experience for a banking client

Solid knowledge of general geography

Senior Service Representative – Mandatory Skills

Senior Service Representative – Preferred Skills

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge and experience using relevant systems and technology Good.

Knowledge of the risk and regulatory requirements of the business Good.

May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

Broader work or accountabilities may be assigned as needed.

Experience with conflict management and dealing with emotionally charged individuals or groups.

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.

Clerical/admin experience, education and/or relevant training.

More years of experience in any of the above requirements.

Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.

Experience providing customer/client service experience.

Customer service as a lifestyle, not just a skillset

Competitive salary of $55-60K plus bonus, perks and great benefits

Valid RIBO Insurance license - Level 1

Ability to never miss an important deadline

Love working in a fast-paced environment

A fun job! From the President to the newest hire, everyone likes what they do

Prior experience that required excellent communication skills

Prior experience that required excellent organizational skills

Become proficient using chemistry and process knowledge to help bring responsible energy to market

Comprehensive benefits package that includes medical, dental, vision, a company-paid pension plan, paid days off, and more!

No immigration sponsorship offered for this role.

1+years of successful technical sales or field sales support experience

Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.

Adhere to all company policies, procedures and comply with all safety and regulatory requirements.

Excellent interpersonal, communication, and presentation skills.

Health, Dental, Vision and Travel insurance benefits

Short and Long Term Disability Benefits

Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.

Strong organizational and time management skills with high attention to detail

Minimize downtime and maintain production requirements as scheduled

Seasoned HET /Millwright or P.Eng with significant mechanical or high voltage electrical experience or with appropriate mining experience

Minimum 5 years experience in a customer service role

Shovel and Drills equipment knowledge

Caterpillar equipment knowledge is considered an asset

Experience with conflict management and dealing with emotionally charged individuals or groups.

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.

Clerical/admin experience, education and/or relevant training.

More years of experience in any of the above requirements.

Experience interpreting and applying legislation, policies, and procedures particularly in the area of finance and budgets.

Experience providing customer/client service experience.

Demonstrates excellent organizational and time-management skills

Adhere to Incident, Problem, Change and Service Management based on ITIL best practices

Actively participate in the creation and continued evolution of content for the knowledge base

2+ years of interactive Customer Service experience

Excellent customer service skills with strong written and verbal communication skills

Ability to research using internal knowledge bases and public-facing documentation

Report preparation and presentation Good knowledge of excel, able to run spread sheets and calculations, Word

Experience with grinding equipment and techniques considered an asset

Open pit mining experience would be an asset

Knowledge of both surface and underground drilling applications considered an asset

Highly developed communication and interpersonal skills

Champion the sales growth of all RDT products in specific region

Deliver expert customer experiences…with a smile.

Type of experience or interests

Personal qualities/skills important to the role (tech, service, et)

Help customers resolve technical issues.

Assist in correcting billing concerns.

Ensure the appropriateness of social media content.

DEC (college diploma) in administration and/or operations management or equivalent experience

Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary

Coordinate inventory status, delivery dates and other specific material order or supply requirements

Manage backorder processing, in accordance with guidelines

5 to 10 years of relevant experience in a manufacturing sector

Customer-centric approach and excellent communication and listening skills

Occasional requirement to do on site service at local customer locations

Job type: Full-time | Permanent

Handle incoming calls for product service

Diagnose product issues with customer

Track and document service calls

Ship/order replacement parts to customer

Manage and update the inventory system.

Have a minimum of 3 years’ experience in customer service.

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset.

Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality.

Experience with MS Office suite is a requirement and ShowCase software, considered as an asset;

1 - 3 years or work experiences in a related field such as environmental services;

Good knowledge of Ministry Of Environment Regulations;

Knowledge of the Transportation of Dangerous Goods Act;

Experience in completing Waste Characterizations including sampling, as an asset.

Strong background in chemistry and environmental regulations as a key skill;

Proven leadership and management skills, with the ability to motivate and develop a team

3+ years of experience in customer service, preferably in a transportation or logistics company

Strong problem-solving and decision-making skills

Excellent communication and interpersonal skills, with the ability to build relationships and work collaboratively with others

Resolve complex customer issues, complaints, and inquiries in a timely and professional manner

Develop and maintain positive relationships with customers, drivers, and other team members

Achieve relevant certification in line with department needs and requirements

Effective time management and organization

Identify opportunities to drive process improvements that positively impact the client’s experience

Develop knowledge and understanding of our software and the supporting Infrastructure

Previous customer service or dealership experience will be considered an asset

High School Diploma required, relevant certification or post-secondary diploma preferred

Communications and collaborates with teams, Customers, vendors, and management.

Works with Production/Finance to ensure project billing is up to date and monitors cost/margins.

Provides technical support to customers by offering guidance to help debug parts and explains how the parts work

Enters all new orders into computer system or cancels orders upon Customer request; manages the Order Review Process.

1-2 years of experience working in customer service, supporting sales and production/service teams

Experience providing support on physical parts