Technical Service Representative - Tld

The Technical Service Representative’s role is to be a drilling specialist to support customers in the region and throughout the country as required. In addition, to ensure business growth by demonstrating products and service superiority.

RESPONSIBILITIES:

• Work closely and support the sales team in their marketing efforts of our RDT products
• Conduct site RDT product testing with emphasis on Top Hammer, DTH, and Rotary drilling applications
• Identify areas for performance improvement and propose solutions to customers
• Develop and recommend technical parameters with key customer contacts
• Possible vacation relief in other areas
• Champion the sales growth of all RDT products in specific region
• Provide and present detailed service reports on product performance
• Document competitor activities

EXPERIENCE:

• Experience with grinding equipment and techniques considered an asset
• Open pit mining experience would be an asset
• Computer literacy in Microsoft Office and Outlook
• Report preparation and presentation Good knowledge of excel, able to run spread sheets and calculations, Word
• Ability to communicate in French would be an asset

KNOWLEDGE/EDUCATION:

• Knowledge of both surface and underground drilling applications considered an asset
• Computer literacy in Microsoft Office and Outlook

INTERNAL QUALIFICATIONS:

SKILLS AND ABILITIES:

• Dedicated team player who will provide unprecedented customer support at all times
• Willingness to travel extensively
• Business and target oriented
• Highly developed communication and interpersonal skills
• Able to absorb new concepts quickly
• Determination to provide customer satisfaction
• Self-motivated and results oriented
• Able to give presentations about products improvements / test results
• Able to independently drive on mine sites and deal with different departments on site

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com