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Technical Service Representative Jobs

Technical Service Representative, Mechanical - Edmonton, Ab
By Komatsu At Edmonton, Alberta, Canada
Knowledge and experience working with Microsoft Office (Word, Excel, Project)
Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Apply hydraulic, mechanical and electrical knowledge to equipment and issues
Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
Red Seal Journeyman Heavy Equipment Technician or Truck and Transport Mechanic or equivalent training; Dual ticket with Electrical certification preferred
Technical Service Representative (Part Time) (Equest)
By BCJobs At Vernon, British Columbia, Canada
Training programs to build new and transferable skills and achieve certifications
Create an amazing customer experience at the service desk
Provide delivery and installation services for our customers in their homes
Ensure vehicles and equipment are well maintained
Cultivate an inclusive team and learning culture
Must be at least 18 years old
Technical Representative Jobs
By Echafauds Plus Inc At Mississauga, Ontario, Canada
Education: College level or an equivalent experience
Preparing lists of equipment requirements and cost calculations for quotation.
Knowledge of the construction safety rules
Knowledge of the AutoCAD software and the MS-Office suite
Identify new areas of business to develop.
Respond to customer requests for quotes through phone calls and/or emails.
Technical Service Representative Jobs
By Veres Career Consulting At Toronto, Ontario, Canada
Customer service as a lifestyle, not just a skillset
Competitive salary of $55-60K plus bonus, perks and great benefits
Valid RIBO Insurance license - Level 1
Ability to never miss an important deadline
Love working in a fast-paced environment
A fun job! From the President to the newest hire, everyone likes what they do
Technical Service Representative Jobs
By ChampionX At Fort McMurray, Alberta, Canada
Prior experience that required excellent communication skills
Prior experience that required excellent organizational skills
Become proficient using chemistry and process knowledge to help bring responsible energy to market
Comprehensive benefits package that includes medical, dental, vision, a company-paid pension plan, paid days off, and more!
No immigration sponsorship offered for this role.
1+years of successful technical sales or field sales support experience
Store Technical Service Representative (Part Time) (Equest)
By BCJobs At Langley, British Columbia, Canada
Training programs to build new and transferable skills and achieve certifications
Create an amazing customer experience
Share your passion for tech and your product knowledge
6+ months' experience in a similar role
Assist customers with computer setup, diagnostics, and repairs
Enthusiasm to support and assist our customers
Technical Service Representative Jobs
By Getinge At Mississauga, Ontario, Canada
Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
Excellent interpersonal, communication, and presentation skills.
Health, Dental, Vision and Travel insurance benefits
Short and Long Term Disability Benefits
Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
Technical Service Representative - Expanded Mining Products (Emp)
By Finning At Elkford, British Columbia, Canada
Strong organizational and time management skills with high attention to detail
Minimize downtime and maintain production requirements as scheduled
Seasoned HET /Millwright or P.Eng with significant mechanical or high voltage electrical experience or with appropriate mining experience
Minimum 5 years experience in a customer service role
Shovel and Drills equipment knowledge
Caterpillar equipment knowledge is considered an asset
Technical Representative Jobs
By On At Toronto, Ontario, Canada

In short The Technical Representative opening at On is a great opportunity for a customer-focused candidate with a passion for education and training. As the product knowledge expert in your region, ...

Technical Customer Service Representative
By TELUS International At Canada
Demonstrates excellent organizational and time-management skills
Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
Actively participate in the creation and continued evolution of content for the knowledge base
2+ years of interactive Customer Service experience
Excellent customer service skills with strong written and verbal communication skills
Ability to research using internal knowledge bases and public-facing documentation
Technical Service Representative - Tld
By Epiroc At Edmonton, Alberta, Canada
Report preparation and presentation Good knowledge of excel, able to run spread sheets and calculations, Word
Experience with grinding equipment and techniques considered an asset
Open pit mining experience would be an asset
Knowledge of both surface and underground drilling applications considered an asset
Highly developed communication and interpersonal skills
Champion the sales growth of all RDT products in specific region
Customer Service / Technical Support Representative
By Concentrix At Niagara Falls, Ontario, Canada
Deliver expert customer experiences…with a smile.
Type of experience or interests
Personal qualities/skills important to the role (tech, service, et)
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Technical Service Representative-Production Assistant
By Adecco At Toronto, Ontario, Canada
Occasional requirement to do on site service at local customer locations
Job type: Full-time | Permanent
Handle incoming calls for product service
Diagnose product issues with customer
Track and document service calls
Ship/order replacement parts to customer
Technical Service Representative Jobs
By Veolia North America At Pickering, Ontario, Canada
Experience with MS Office suite is a requirement and ShowCase software, considered as an asset;
1 - 3 years or work experiences in a related field such as environmental services;
Good knowledge of Ministry Of Environment Regulations;
Knowledge of the Transportation of Dangerous Goods Act;
Experience in completing Waste Characterizations including sampling, as an asset.
Strong background in chemistry and environmental regulations as a key skill;
Technical Representative Jobs
By ChampionX At Grande Prairie, Alberta, Canada
Assists in performing customer account management activities under the guidance and supervision of experienced sales professionals
Attend CMT (customer chemical management team), CAT, etc. meetings to leverage opportunities
Effective time management, ability to multi-task
A flexible, independent work environment where you will manage a monthly schedule
Comprehensive benefits package that includes medical, dental, vision, a company-paid pension plan, tuition reimbursement and more!
Collaborate with Sales, Business Development, Key Account Managers to identify external target business opportunities across team territory
Technical Customer Service Representative
By Altis Recruitment At Ottawa, Ontario, Canada
Communications and collaborates with teams, Customers, vendors, and management.
Works with Production/Finance to ensure project billing is up to date and monitors cost/margins.
Provides technical support to customers by offering guidance to help debug parts and explains how the parts work
Enters all new orders into computer system or cancels orders upon Customer request; manages the Order Review Process.
1-2 years of experience working in customer service, supporting sales and production/service teams
Experience providing support on physical parts
Technical Service Engineer Jobs
By tna solutions Pty Ltd. At Halifax, Nova Scotia, Canada
Professional and career development benefits and education investment
Complete weekly timesheets and reports to the Aftermarket & Service Manager.
Support and collaborate with the Sales and Project Managers during machine trails and pre- installation works.
Packaging or processing manufacturing experience will ensure a smooth transition.
Sound experience in utilising AutoCAD and MS Project.
Recognition program linked to health and lifestyle benefits.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are seeking a Technical Service Representative to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and support. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

A Technical Service Representative is a customer service professional who provides technical support to customers. They are responsible for troubleshooting and resolving customer issues related to products or services. They must have excellent customer service skills, as well as a strong understanding of the product or service they are supporting. They must also be able to communicate effectively with customers and other stakeholders.

How To Become an Technical Service Representative:

To become a Technical Service Representative, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills. You may also need to have a certification in a specific product or service.

Technical Service Representative Skills:

• Excellent customer service skills
• Strong problem-solving skills
• Ability to communicate effectively
• Knowledge of products and services
• Ability to troubleshoot and resolve customer issues
• Ability to work independently
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Technical Service Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product and service features and benefits
• Knowledge of technical support processes and procedures
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Technical Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide technical support and advice
• Document customer interactions and issue resolutions
• Follow up with customers to ensure satisfaction
• Escalate customer issues to appropriate personnel
• Monitor customer service metrics

What is Technical Service Representative Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience troubleshooting and resolving customer issues
• Experience working in a fast-paced environment
• Experience working with customers from diverse backgrounds

What is Technical Service Representative Qualifications?

• High school diploma or equivalent
• Certification in a specific product or service (optional)
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Technical Service Representative Education:

• High school diploma or equivalent
• Certification in a specific product or service (optional)
• Courses in customer service, technical support, or computer systems

Tools to Help Technical Service Representative Work Better:

• Customer service software
• Knowledge base software
• Live chat software
• Remote access software
• Ticketing systems
• Automation tools

Good Tips to Help Technical Service Representative Do More Effectively:

• Listen carefully to customers and ask clarifying questions
• Stay up to date on product and service features and benefits
• Follow up with customers to ensure satisfaction
• Document customer interactions and issue resolutions
• Escalate customer issues to appropriate personnel
• Monitor customer service metrics

Common Technical Service Representative Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer situations?
• What do you know about our products and services?
• What troubleshooting techniques do you use?
• How do you stay up to date on customer service best practices?
• What customer service software have you used?