Customer Service / Technical Support Representative

Job Title:

Customer Service / Technical Support Representative

Title: Customer Service / Technical Support Representative

Location: Port Robinson, Ontario, Canada

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a/an Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Concentrix Customer Service / Technical Support Representative, you will:

• Deliver expert customer experiences…with a smile.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.
• Provide inbound customer support.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Type of experience or interests
• Personal qualities/skills important to the role (tech, service, et)
• Years/months of experience
• Required education/licensing/certifications

What’s In It For You

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• A modern, state-of-the-art office setting with advanced technologies and a great team
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Health and wellness programs with trained partners to help promote a healthy you
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Lucrative employee referral bonus opportunities
• Paid training (may take weeks depending on the client assigned) and performance-based incentives
• Mentorship programs that support your rewarding career journey
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”

Location:

CAN Port Robinson

Language Requirements:

Time Type:

Full time

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