Technical Service Representative Jobs

At Getinge we have the passion to perform

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Within the Service department, we are looking for…

Technical Service Representative

The Technical Service Representative, Acute Care Therapies is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify & close new service contract opportunities in order to grow the service business in that region.

The Position

This Role Is Responsible For

• Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
• Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Document all activities in accordance with Service policies and procedures.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Maintain positive, professional communication with customers, team members and the Technical Support group.
• Build quality into all aspects of work.
• Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
• Provide technical assistance to the Sales team.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements.

This role will be located in Mississauga, ON.

The Ideal Candidate

We are looking for the following experience, knowledge and abilities:

• Self-motivated, self-starter.
• 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
• Valid driver’s license required.
• Biomedical Technology Diploma or Degree.
• Very detail oriented.
• Valid passport required.
• Strong organizational skills.
• Strong customer service skills.
• Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.
• Excellent interpersonal, communication, and presentation skills.

About Us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted MedTec company.

Benefits At Getinge

At Getinge, we offer a comprehensive benefits package, which includes:

• Short and Long Term Disability Benefits
• Registered Pension Plan with company match
• Tuition Reimbursement
• Paid Time Off
• Wellness initiatives & Health Assistance Resources
• Parental and Caregiver Leave
• Health, Dental, Vision and Travel insurance benefits
• Hybrid Work Arrangements (where applicable)
• Life Insurance

Getinge is an equal opportunity employer Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.