Technical Support Representative Jobs

Technical Support Representative – Remote role

Are you looking for a stimulating and dynamic job in the surrounding area of Markham? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for (2) Technical Support Representatives for one of our clients in the insurance industry.

What is in it for you:

• A focus on work-life balance to ensure your wellbeing and productivity. This position offers a remote work arrangement with occasional office visits as needed.
• Join a passionate and inclusive team of professionals.
• Full-time (37.50 hours per week).
• Hourly salary of $22.00.
• Monday to Friday schedule from 8:30 a.m. to 5:00 p.m.
• 06-month contract with strong potential for permanent employment.

Responsibilities:

• Perform user administration for various applications and systems (e.g., Active Directory, ISAM, LDAP).
• Administer business-facing applications in accordance with defined standards.
• Record and track requests and follow up on pending items.
• Communicate with users in a clear and professional manner, providing instructions and status updates.
• Prioritize and manage multiple requests based on their urgency and impact.
• Ensure ticket lifecycle adheres to defined standard.

What you will need to succeed:

• Proficiency in Access Management technologies, including Active Directory, IBM Security Access Manager, and LDAP.
• Self-motivated and self-directed, with the capability to prioritize and complete tasks effectively.
• Exceptional time management and self-management abilities.
• Capable of working independently or as part of a team with minimal supervision.
• Excellent oral and written communication skills with the ability to translate technical requirements for non-technical business partners and influence different perspectives.
• Bachelor’s degree in computer science or equivalent experience.
• Ability to prioritize and handle multiple requests within tight timeframes.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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