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Technical Support Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Technical Support Representative Jobs
By Damar Security Systems At London, Ontario, Canada
Excellent verbal and written communication skills are critical to the success of this role.
At Damar Security Systems we are guided by our core focus of protecting property and saving lives.
Damar team members all share three simple core values:
2) We are passionate about protecting property and saving lives
3) No Drama at Damar
Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Applications Support/Administrator
By Alquemy Search & Consulting At Toronto, Ontario, Canada
Identify risks and mitigate as necessary, and escalate items to Management, as needed.
Participate in root cause analysis, issue management, communication and change management
Research/POC on newtechnologyand provide results and recommendation to management.
Create and maintaintechnicaldocumentation and knowledge articles related to applications i.e. build books, architecture diagrams, and decision trees
ITSM and Apache Tomcat (knowledge)
Advanced experience with the following:
Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Technical Support Agent Jobs
By Marketcircle At Toronto, Ontario, Canada
Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
Have a strong work ethic without having to be micro managed
Providing front-line Mac / iOS technical support to Marketcircle’s customers
Troubleshooting and resolving technical issues related to our award winning software
Ensure all problems are logged in detail and resolved to the satisfaction of the client
Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
Technical Support (Elevators & Lifts)
By RAM Elevators & Lifts, Inc. At Edmonton, Alberta, Canada
Other technical support activities assigned by the Team Lead/Management.
Experience and working knowledge of the lifts and elevators is an asset
Must have at least 3-4 years customer service experience
Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.
Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset
Strong interpersonal and teamwork skills
Installation Technical Support Jobs
By dormakaba At Montreal, Quebec, Canada
Supports Manager in leading, coaching and developing the installation team.
Staying up to date on product knowledge, process, etc.
Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)
Minimum 1-year experience in customer service and technical support, in call center
Organized, Multi tasks & call control skills.
Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]
Technical Support Engineer (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Provide recommendations to management to improve operations and customers services.
Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
Give training to increase service technician knowledge.
Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
Be the technical specialist regarding critical power equipment for the Canada.
Technical Support Engineer Jobs
By Adobe At Ottawa, Ontario, Canada
Provide Knowledge Transfer sessions to help reduce customer concerns about Adobe
BA/BS Degree in a related field or equivalent experience.
2+ years’ experience in technical customer support- preferably within a SaaS/ enterprise environment
Java or Backend development experience is helpful
Experience investigating and debugging multi-tier web applications
Working experience with JavaScript, HTML, CSS, and XML
Technical Support Engineer Jobs
By Epsilon Solutions Ltd. At Mississauga, Ontario, Canada
• Experience with Windows Admin/remote connectivity tools
• Experience troubleshooting LAN connectivity & cabling
• Experience with scripting tools to automate windows configurations
• Experience deploying software/applications/configs to endpoints
• MS Intune\Azure AD experience is a big plus
• Takes the initiative to improve operational effectiveness"
L1/L2 Technical Support
By Procom At Candiac, Quebec, Canada
L1/L2 Technical Support - Bilingual English/French – Mandatory Skills
Fournir un soutien technique de niveau 1, tout en se penchant vers le niveau 2;
Expérience dans l'imagerie d'ordinateurs portables et de bureau;
Connaissance des appareils Apple (iPhone et iPad) IOS (sauvegarde et restauration);
Soutenir les utilisateurs à distance (téléphone, chat, email et canaux de communication vidéo) au Canada;
Soutenir à la fois le responsable informatique et l'administrateur système dans la tâche quotidienne.
Junior Technical Support Jobs
By Government of Prince Edward Island At Charlottetown, Prince Edward Island, Canada
Work closely with senior technicians and management to ensure the security, confidentiality, and availability of Government IT infrastructure;
Permanent with benefits and pension
Identify business requirements and technology alternatives;
Maintain knowledge of network topology, protocols, and technologies;
Minimum 2 years of related enterprise-level experience in the IT industry and extensive experience in supporting complex network infrastructure;
Experience configuring and maintaining Cisco-based networking environments;
Technical Support Engineer Jobs
By BrickRed Systems At Calgary, Alberta, Canada
Perform code analysis, requirements analysis, software reviews, and system risk analysis to ensure robust and reliable software solutions.
Leverage your Azure knowledge to enhance technical solutions and customer interactions.
Contribute to production support activities, offering expertise to resolve customer issues promptly.
Leadership: Exhibit leadership skills in managing technically complex and sensitive customer situations.
Problem-Solving: Showcase your troubleshooting skills by efficiently resolving challenging customer issues.
Minimum 3+ years of experience in programming languages like C#, Java, and C++.
Technical Support Representative Jobs
By Skillsoft At Fredericton, New Brunswick, Canada
Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders.
Post-secondary education in a related field or an equivalent combination of training and experience.
Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance.
Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
Experience with HTML, firewalls, and proxy servers.
Supervisor, Technical Support Jobs
By ZOLL Medical Corporation At Mississauga, Ontario, Canada
Provide Technical and Clinical product support via telephone, and email. Establishes and manages phone support schedule to achieve departmental goals
Develop metrics to monitor and manage team performance
Manage accurate completion of the Customer Call Reports
Manage 24x7 on call phone support for evening/weekend emergencies
Liaison between Regional Customer Assurance Managers for escalated customer issues
Bachelor's Degree 4-year degree in electronics/biomedical (preferred), or equivalent experience required or
Technical Support Representative Jobs
By NLB Services At Nova Scotia, Canada
• 3-6 months of experience in Customer Service/Technical Support
Job Title: Service Desk Associate
Shift: 8 to 5 ( Monday thru Friday)
• Looking to work in IT Environment
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
Technical Support Agent Jobs
By Survalent At Brampton, Ontario, Canada
Bachelor’s degree or a combination of education and experience in electrical engineering.
Manage support cases from start to finish by providing advice and assistance (via email or phone)
Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
Create Knowledge Articles from Support issues observed.
Knowledge of Microsoft SQL Server and IIS.
Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
Technical Support Representative Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Strong organizational, prioritization & time management skills.
Provide an excellent customer experience.
Contribute to knowledge systems to enhance the solutions the company provides to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
1‐2 years of related experience (preferred).
Technical support experience (an asset).

Are you looking for a job that will challenge your technical skills and help you make a difference? Join our team as a Technical Support Specialist and help our customers get the most out of our products!

Technical Support job is a role that involves providing assistance to customers who are having technical issues with a product or service. The job requires a combination of technical and customer service skills.

What is Technical Support job Skills Required?

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support job Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in computer hardware and software
• Experience in customer service or technical support

What is Technical Support job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting and diagnosing technical issues
• Experience in providing technical support over the phone or in person

What is Technical Support job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
•