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Technical Support Jobs in Candiac, Quebec

L1/L2 Technical Support
By Procom At Candiac, Quebec, Canada
L1/L2 Technical Support - Bilingual English/French – Mandatory Skills
Fournir un soutien technique de niveau 1, tout en se penchant vers le niveau 2;
Expérience dans l'imagerie d'ordinateurs portables et de bureau;
Connaissance des appareils Apple (iPhone et iPad) IOS (sauvegarde et restauration);
Soutenir les utilisateurs à distance (téléphone, chat, email et canaux de communication vidéo) au Canada;
Soutenir à la fois le responsable informatique et l'administrateur système dans la tâche quotidienne.
Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Installation Technical Support Jobs
By dormakaba At Montreal, Quebec, Canada
Supports Manager in leading, coaching and developing the installation team.
Staying up to date on product knowledge, process, etc.
Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)
Minimum 1-year experience in customer service and technical support, in call center
Organized, Multi tasks & call control skills.
Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]
Technical Support Representative Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Strong organizational, prioritization & time management skills.
Provide an excellent customer experience.
Contribute to knowledge systems to enhance the solutions the company provides to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
1‐2 years of related experience (preferred).
Technical support experience (an asset).
Technical Support Representative Jobs
By OpenPhone At Canada
Participate in training sessions and team meetings to improve technical and customer service skills
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring 🤘)
Strong problem-solving skills and ability to think creatively
You're excited to improve and grow your skill set continually, both inside the current role and grow beyond it
Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Technical Support Associate Jobs
By Secureframe At Canada
Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services
Become a technical product knowledge expert on our platform with guidance from our team members.
2+ years of experience in technical customer support
Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)
Can meet customers where they are in terms of a technical knowledge standpoint.
Medical, dental, and vision benefits for you and your dependent(s)
Technical Support Professional Intern (September - 4 Months)
By IBM At Montreal, Quebec, Canada
Help the team document the various technical procedures for the sound management of Expertus environments.
Scripting knowledge (Ansible, Bash, Perl, Powershell)
Monitoring solution knowledge (Nagios Core, Nagios Xi , Nagios Log Sever, Pagerduty, logstash, elasticsearch)
Knowledge in Windows servers and Linux environments (AIX , CentOs, RedHat)
Knowledge in AWS cloud-based computing environments
Assist with technical support for IBM Payment Center applications by providing support to customers via JIRA ticketing, phone and email.
Customer Technical Support Jobs
By Aquent At Canada
• Create and maintain incident management requests to product group or engineering group
• Responsible for the customer support experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• 3+ years technical support, technical consulting experience, or information technology experience
• Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
• Experience with any NoSQL database systems like Mongo DB, Cassandra DB, etc.
Remote - Cable Technical Support
By Foundever At Montreal, Quebec, Canada

Go further with Foundever™. Are you ready to move your career forward? We are looking for technical customer support associates to join our team! At Foundever, you will find our call center jobs ...

Technical Support Specialist (Remote Option) | Technical Support Specialist (Remote Option) | Spécialiste Du Support Technique (Option Télétravail)
By GoSecure At Montreal, Quebec, Canada
Bachelor’s degree in Computer Science or a related field, and/or equivalent education/experience.
3+ years network engineering/system administration experience or equivalent support experience required.
Strong customer service and excellent verbal and written communication skills.
Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.
Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.
Previous administration experience with Exchange Server, DNS, LDAP, and strong hands-on system administration/network administration with Unix operating systems.
Customer & Technical Support Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Proactively communicate the benefits of diagnosing and resolving issues.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
Maintain product and software knowledge.
Focus on performance - measured by providing great experiences and resolving technical issues through good business decisions in each interaction.
Experience troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc.
Airbus Canada - Directeur, Support Technique / Director, Technical Support
By Airbus Protect At Montreal, Quebec, Canada
Strong team management skills, with the ability to motivate and develop team members.
Proficiency in technical publishing tools, such as document management systems content and desktop publishing software.
Ensuring the development of team skills and foster an environment of collaborative work.
Previous experience managing technical publications, preferably in the aeronautical industry.
Excellent written and verbal communication skills (French/English).
Experience in preparing budgets (internal and outsourcing).
Cable Technical Support Jobs
By Foundever At Moncton, New Brunswick, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
You are 18 years of age or older
Cable Technical Support Jobs
By Foundever At Saint John, New Brunswick, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
You are 18 years of age or older
Cable Technical Support Jobs
By Foundever At Conception Bay South, Newfoundland and Labrador, Canada
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off
Handle inbound customers service calls
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
You are 18 years of age or older
It Technical Support (Id#3905)
By New Value Solutions At Canada
Excellent presentation skills with a high degree of comfort with end users and management.
End user technical support experience.
Administer Windows servers both on premise and in the cloud (Azure)
Responding to approximately 15-20 tickets per week.
Monitoring and maintaining computer systems and networks.
Make recommendations on improving processes and technical tools used.
Ubuntu Technical Support Manager
By Canonical At Gatineau, Quebec, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).

Are you looking for a job that will challenge your technical skills and help you make a difference? Join our team as a Technical Support Specialist and help our customers get the most out of our products!

Technical Support job is a role that involves providing assistance to customers who are having technical issues with a product or service. The job requires a combination of technical and customer service skills.

What is Technical Support job Skills Required?

• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support job Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in computer hardware and software
• Experience in customer service or technical support

What is Technical Support job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support job Experience?

• Experience in customer service or technical support
• Experience in troubleshooting and diagnosing technical issues
• Experience in providing technical support over the phone or in person

What is Technical Support job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
•