Technical Support Agent - Remote

• Education: College/CEGEP
• Experience: 3 years to less than 5 years

Tasks:

• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide advice and training to users in response to identified difficulties
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Security and safety:

• Bondable

Work conditions and physical capabilities:

• Attention to detail

Personal suitability:

• Excellent written communication
• Excellent oral communication
• Time management
• Organized
• Initiative
• Judgement
• Efficient interpersonal skills
• Team player
• Client focus
• Accurate

Workplace information:

• Remote work available

Health benefits:

• Work Language: English
• Work Term: Permanent
• Hours: 40 hours per week
• Health care plan
• Vision care benefits
• Dental plan