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Technical Support Agent Jobs

Technical Support Agent - Remote
By FreeStart Consultancy At Canada
Experience: 3 years to less than 5 years
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work conditions and physical capabilities:
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Technical Support Agent Jobs
By Marketcircle At Toronto, Ontario, Canada
Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
Have a strong work ethic without having to be micro managed
Providing front-line Mac / iOS technical support to Marketcircle’s customers
Troubleshooting and resolving technical issues related to our award winning software
Ensure all problems are logged in detail and resolved to the satisfaction of the client
Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
Technical Support Agent Jobs
By Survalent At Brampton, Ontario, Canada
Bachelor’s degree or a combination of education and experience in electrical engineering.
Manage support cases from start to finish by providing advice and assistance (via email or phone)
Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.
Create Knowledge Articles from Support issues observed.
Knowledge of Microsoft SQL Server and IIS.
Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Technical Support Agent Jobs
By DDS Wireless At Vancouver, British Columbia, Canada
Project management and organizational skills to manage multiple tickets and issues.
Excellent customer service skills and experience is essential.
Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.
Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
Learn the systems end-to-end to support customers with their issues and product requirements.
Technical Support Agent Jobs
By Neo Financial At Calgary, Alberta, Canada
Excellent communication skills both verbal and written
Able to manage sensitive and confidential information
Previous IT helpdesk experience is desired
Team leadership experience is a bonus
Experience leading and working on projects
Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge
Technical Support Agent - Contract - 16143
By LRO Staffing At Ottawa, Ontario, Canada
Education: 1st year college in IS management or equivalent helpdesk support
Attend daily team huddles and provide input to process engineer or Manager
Draft daily shift report at level grade 10 for Manager and operations team
Experience in a client facing support role
Above average presentation and communication skills
Logging and processing support calls coming into the Hospital Parking Command Centre
Technical Support Agent Jobs
By Paligo At Ontario, Canada
2-3 years of experience in a Tech Support role
Experience in Zendesk or similar CRM system
Experience of HTML, JavaScript and CSS
Experience as a Technical Writer
Knowledge of documentation platforms and SaaS applications
Comfortable with sophisticated technical products and cross-functional projects
It Technical Support Agent
By Systematix At Toronto, Ontario, Canada
Two (2) or more years of experience providing computer support to users over the phone and on-site;
Knowledge of common diagnostic and antivirus/anti-spyware software;
Knowledge of physical installation and configuration and installation of computer and mobile device operating systems is required;
Knowledge of technology problem diagnostics is required; Knowledge of ITIL prescribed support processes;
Knowledge of Apple ABM and Samsung Knox is an asset;
Good communication and outreach skills with users;

Are you looking for a job that allows you to use your technical skills to help others? We are looking for a Technical Support Agent to join our team and provide technical assistance to our customers. If you have excellent problem-solving skills and a passion for helping people, this could be the perfect job for you!

Overview:

A Technical Support Agent provides technical assistance to customers who are having problems with their computer systems, software, or other technical products. They are responsible for troubleshooting issues, providing solutions, and helping customers understand how to use their products.

Detailed Job Description:

Technical Support Agents are responsible for providing technical assistance to customers who are having problems with their computer systems, software, or other technical products. They must be able to troubleshoot issues, provide solutions, and help customers understand how to use their products. They must be able to communicate effectively with customers and have a good understanding of the products they are supporting. Technical Support Agents must also be able to document customer interactions and provide feedback to management.

What is Technical Support Agent Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Technical Support Agent Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes and procedures

What is Technical Support Agent Job Experience?

• Previous experience in a customer service or technical support role
• Experience troubleshooting computer hardware and software
• Experience providing technical support to customers

What is Technical Support Agent Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Document customer interactions and provide feedback to management
• Assist customers in understanding how to use their products
• Provide technical support to customers in a timely manner
• Follow up with customers to ensure their issues are resolved