Tier 1 Technical Support Agent

Job summary:

HostPapa Inc. is one of the fastest growing web technology companies. We help individuals and small-to-medium sized businesses deliver their online dreams by hosting and supporting their websites, email, and cloud-based solutions. We aim to remain at the forefront of the web hosting industry by driving innovation and change, and by putting our customers first in everything that we do.

We are in search of an individual who is passionate about helping others. As part of our team, you will engage with web hosting customers from around the globe, embracing new experiences that will foster continuous learning and personal development.

Schedule - Eastern Time (Toronto):

• 12 PM - 9:00 PM, including weekends

What you’ll do:

• Provide customers with a “WOW!” experience
• Install, configure, maintain, and solve errors for content management systems including WordPress, among others
• Resolve and escalate issues related to pre-sales, sales, billing, etc.
• Explain how DNS and web design tools work
• Solve customers’ web technology problems using phone, email/tickets, and chat

About you:

• Experience and knowledge of web hosting is a plus
• Excellent written and verbal communication skills in English
• Background in customer service and technology careers are a plus
• Ability to troubleshoot website and/or email problems
• Must have experience working as technical support representative

What we offer:

• Flexible work arrangements to support work/life balance
• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

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