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Tier 1 Support Jobs

Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Dit - Infrastructure/Systems Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Work to meet departmental and personal goals established by management
Effective time management and organization
Manage Windows Update deployments and patching using patching software
Manage daily backups using Veeam/Windows
Manage small to medium-sized projects according to budgets and schedules
1-year experience in System or Network Administrator role
Senior Operations Bridge Support (Tier 3)
By OpenText At Mississauga, Ontario, Canada
Monitoring and Event Management tooling environment
Able to take business requirements and provide solutions, documenting designs and communicating directly with business functions, project delivery and BAU activities.
On / Off-Cloud installation and configuration of all Sitescope requirements:
Manage, support all future releases covering:
4+ years of previous IT experience in IT Operating applications specifically around ITOM products.
Working knowledge in one or more of the following areas:
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Support Engineer (1-Year Extendable Contract)
By Finance Professionals Inc. At Toronto, Ontario, Canada
Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:
Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:
Work with stakeholders to manage problems.
SQL – Experienced in SQL, be able to debug
•Post-secondary degree in Computer Science or related technical degree or equivalent experience is required
•Experience working with databases and writing/debuging SQL
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Personal Support Worker - Cornwall, Alexandria, Winchester (1 On 1 Client Care)
By Nurse Next Door At Cornwall, Ontario, Canada
Function within the limits of your own experience and knowledge, while practicing safely and competently within the job description.
We offer PSW Staffing contracts within LTC Facilities @ $25/hour
Minimum 3 hour block of time where you offer quality 1 on 1 client visits which leads to decreased driving time
Previous experience in a caregiving role is an asset
Experience with Mechanical Lifts and Transfers
Experience with individuals with Dementia and/or Alzheimer's
Teaching Assistant For 1:1 Support - Secondary School
By GSL Education At Essex, Ontario, Canada

Foster inclusive learning environments: Promote inclusivity and acceptance within the classroom, encouraging the participation and engagement of all students.

Teaching Assistant 1:1 Support Jobs
By GSL Education At Essex, Ontario, Canada
Previous experience working as a Teaching Assistant or in a similar role is desirable but not essential.
Excellent communication and interpersonal skills to engage effectively with students, teachers, and parents.
Flexibility and adaptability to work in a dynamic educational setting.
A genuine passion for education and a commitment to making a positive impact on students' lives.
Provide individualized support to students, both in and outside the classroom.
Assist teachers in planning and delivering lessons, ensuring students' comprehension and engagement.
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Operations Support Analyst 1 Jobs
By City of Toronto At Toronto, Ontario, Canada
Experience working with a CAB and in adhering to change, configuration, and asset management processes.
Ensure that the most effective tools, utilities, and technologies are used in operation and enterprise system management.
Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
Excellent analytical and problem-solving skills.
Considerable knowledge of ITIL®, CAD®, Visio® and DCIM software products.
Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
Technical Support Analyst Tier 1
By University Canada West At Vancouver, British Columbia, Canada
Excellent time management and organizational skills
Assign and manage Asset System, configure laptops and PCs with software
Strong interpersonal and communication skills
Commitment to remain current in systems technologies and certifications as appropriate
Intermediate knowledge of Microsoft products, Azure, Teams, and Office 365, and an aptitude for troubleshooting computer hardware and software
Post-secondary education in computers/administration is an asset
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document