Systems Analyst (It& Infrastructure) - Tier 1

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role

As a Systems Analyst (IT & Infrastructure) – Tier 1 you will provide excellent support to our internal customers. The ideal candidate is a technical and customer service-oriented individual who is eager to learn. This role provides the opportunity to work independently and within a team in a fast-paced changing environment.

This role will be based in our Calgary office. This is not a remote work opportunity.

Responsibilities

• Effective time management & organization
• Manage VOIP System
• Strong multi-tasking & prioritization
• Keep users informed about their escalations/incident’s status at agreed intervals
• Deploy, maintain, troubleshoot, and repair of computer systems, hardware, and computer peripherals
• Manage system backups
• Respond to support requests in a timely manner
• Excellent communication skills, verbal and written
• Manage assets and maintain inventory
• Willingness to commit to an ongoing system of education and cross-training
• Strong problem solving & trouble shooting Skills
• Customer focus / excellent Customer Service skills
• Work on special projects as assigned
• Positive can-do attitude
• Provide a friendly, helpful, and knowledgeable first point of contact for PBS staff seeking technical problem resolution or requests (both in person and remotely)
• Write up tickets and investigate issues that arise
• Escalate critical issues to senior team members

Qualifications

• Ability to lift/push/pull up to 50 lbs / 22 kg
• Knowledge of backups technologies
• Available to work nonstandard hours starting at 5:00, 6:30 or 8:00am and occasionally Saturday and/or Sunday.
• Strong analytical, organizational, incident management and problem-solving skills
• Thorough understanding of PC Hardware & Software with a focus on Microsoft Products
• Strong knowledge of Windows Servers, 2012/2016/2019/2022, Active Directory, DNS, DHCP
• Understanding of windows deployments via SCCM/Intune/FOG and remote deployment Applications
• Knowledge of Hyper-V
• Ability to troubleshoot within Windows 10/11 Operating Systems
• Knowledge of Networking, VLANS, VPNS and Firewalls

What We Offer

• An education department dedicated to helping you with professional and personal development
• Internal promotion and growth opportunities
• Staff events
• Free parking
• Staff discounts with GM, Dell, Goodlife and more
• Great referral bonus

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.