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Tier 1 Technician Jobs

Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Dit - Infrastructure/Systems Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Work to meet departmental and personal goals established by management
Effective time management and organization
Manage Windows Update deployments and patching using patching software
Manage daily backups using Veeam/Windows
Manage small to medium-sized projects according to budgets and schedules
1-year experience in System or Network Administrator role
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
Research Assistant / Technician 1 Jobs
By The University of British Columbia At Vancouver, British Columbia, Canada
Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Data entry for the facility software system.
Autoclaving of cages and associated supplies for use in the facility.
Cleaning and associated tasks, of the holding rooms, common areas, and procedure rooms.
Daily checking of animals in facility for health, behavior, and housing conditions.
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Iron Technician-1 Jobs
By Caterpillar Inc. At Clairmont, Alberta, Canada
Job Duties/Responsibilities May Include, But Are Not Limited To
Knowledge of SPM products and the ability to demonstrate a clear understanding of customer standards
Monitors daily work activities to ensure requirements are met
Assist Iron Technicians during the disassemble phase
Clean, strip and inspect all required flow control components
Prepare flow control products for Gauging, Ultra Sonic, and MPI inspections
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Bilingual Tier I Technician
By DMI (Digital Management, LLC) At Quebec, Canada
Ability to work independently without relying on significant management oversight.
Education and Years of Experience:
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Strong attention to detail and organizational skills.
Multitasking skills and ability to keep up in a fast-paced work environment.
Experience working for a mobile carrier or equivalent.
Technical Support Analyst Tier 1
By University Canada West At Vancouver, British Columbia, Canada
Excellent time management and organizational skills
Assign and manage Asset System, configure laptops and PCs with software
Strong interpersonal and communication skills
Commitment to remain current in systems technologies and certifications as appropriate
Intermediate knowledge of Microsoft products, Azure, Teams, and Office 365, and an aptitude for troubleshooting computer hardware and software
Post-secondary education in computers/administration is an asset
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
Research Assistant/Technician 1-3
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Conducts basic literature research utilizing multiple databases and resources.
Assists with data collection, preparation of study materials, transcription, and coding.
Maintains research related records and databases, entering data according to established protocols.
Attends meetings related to the project, prepare agendas, and take minutes.
Maintains project technology, equipment, and materials to ensure optimal functionality.
Assists with developing reports for funders.
Research Assistant/Technician 1-2
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Conducts basic literature research utilizing multiple databases and resources.
Assists with data collection, preparation of study materials, transcription, and coding.
Maintains research related records and databases, entering data according to established protocols.
Attends meetings related to the project, prepare agendas, and take minutes.
Maintains project technology, equipment, and materials to ensure optimal functionality.
Assists with developing reports for funders.
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Saskatoon, Saskatchewan, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.

Are you looking for a challenging and rewarding career in the IT field? We are looking for a Tier 1 Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our network. If you have a passion for technology and a desire to help others, this is the perfect job for you!

A Tier 1 Technician is a technical support specialist who provides basic troubleshooting and support to customers. They are the first point of contact for customers who have technical issues and are responsible for resolving basic technical problems.

What is Tier 1 Technician Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to communicate technical information to non-technical users

What is Tier 1 Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field (preferred)

What is Tier 1 Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Tier 1 Technician Experience?

• Previous experience in a technical support role
• Previous experience in customer service

What is Tier 1 Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical support and guidance to customers
• Document customer interactions and technical issues
• Follow up with customers to ensure their issues