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Tier 1 Technician Jobs in Quebec

Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Bilingual Tier I Technician
By DMI (Digital Management, LLC) At Quebec, Canada
Ability to work independently without relying on significant management oversight.
Education and Years of Experience:
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Strong attention to detail and organizational skills.
Multitasking skills and ability to keep up in a fast-paced work environment.
Experience working for a mobile carrier or equivalent.
Tier 1 Customer Service Representative, Contract
By Roadpost At Montreal, Quebec, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.

Are you looking for a challenging and rewarding career in the IT field? We are looking for a Tier 1 Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing customer service, and helping to maintain our network. If you have a passion for technology and a desire to help others, this is the perfect job for you!

A Tier 1 Technician is a technical support specialist who provides basic troubleshooting and support to customers. They are the first point of contact for customers who have technical issues and are responsible for resolving basic technical problems.

What is Tier 1 Technician Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to communicate technical information to non-technical users

What is Tier 1 Technician Qualifications?

• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field (preferred)

What is Tier 1 Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices

What is Tier 1 Technician Experience?

• Previous experience in a technical support role
• Previous experience in customer service

What is Tier 1 Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues
• Provide technical support and guidance to customers
• Document customer interactions and technical issues
• Follow up with customers to ensure their issues