Dit - Infrastructure/Systems Analyst - Tier 1

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role

As a Dealership Infrastructure Analyst – Tier 1 you will research and implement new customer facing technologies at our dealerships, while providing excellent support to both our internal and external customers. This role provides the opportunity to work individually and within the team in a fast-paced environment.

This position will be based in our Calgary, Alberta office and is not a remote work opportunity.

Duties And Responsibilities

• Manage small to medium-sized projects according to budgets and schedules
• Review current technical processes and procedures, seeking ways to improve them by means of automation or other tools
• Work to meet departmental and personal goals established by management
• Provide after-hours support for infrastructure related emergencies as well as occasional after-hours maintenance
• Perform in-depth troubleshooting of server & network issues
• Act as a top-tier technical resource for customer facing technical issues
• Work closely with other DIT analysts and PBS teams to resolve customer facing issues
• Monitor & respond to escalation tickets from other PBS teams in a timely manner
• Perform network monitoring and troubleshooting to isolate and diagnose common network problems
• Maintain internal documentation on hardware, software, and custom tools
• Manage daily backups using Veeam/Windows
• Manage Windows Update deployments and patching using patching software
• Research new technologies and seek ways to implement them into customer environments

Qualifications

• Available to work hours beginning at 6:00am, 7:00am, 8:00am, or 9:00am
• 1-year experience in System or Network Administrator role
• Strong analytical, trouble-shooting, and problem-solving skills
• Available for occasional work on nights and weekends for infrastructure related emergencies and after-hours maintenance
• Must have hands-on experience with servers, switches, and firewalls
• Extensive knowledge of Windows Server platforms such as 2012 R2, 2016 or 2019
• Experience with backup technologies and tools such as Veeam
• Knowledge of Microsoft SQL Server
• Certifications from Microsoft, Dell, CompTIA, and/or Cisco considered an asset
• Available to travel occasionally in the US and Canada
• Experience creating and managing virtual environments (Hyper-V is preferred)
• Previous experience in the automotive industry or dealership environment considered an asset
• Experience with Windows Server roles such as Active Directory, Group Policies, and RDS
• Experience with scripting languages such as PowerShell considered an asset
• Effective time management and organization
• Fluent in English and possess excellent verbal and written communication skills
• Knowledge of Networking, VLANS, VPNs and Firewalls

What We Offer

• Great referral bonus
• Free parking
• Staff events
• Staff discounts with GM, Dell, Goodlife and more
• An education department dedicated to helping you with professional and personal development
• Internal promotion and growth opportunities

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.