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Tier 1 Internal Support Analyst Jobs

Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Dit - Infrastructure/Systems Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Work to meet departmental and personal goals established by management
Effective time management and organization
Manage Windows Update deployments and patching using patching software
Manage daily backups using Veeam/Windows
Manage small to medium-sized projects according to budgets and schedules
1-year experience in System or Network Administrator role
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Tier Ii - It Support Analyst
By Shing Digital At Edmonton, Alberta, Canada
3-5 years’ experience working with managed network equipment.
Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
A+, Network+ or similar certifications would be an asset.
CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.
3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
It Support Center Analyst Tier I (2023-8439)
By Johnston Equipment At Mississauga, Ontario, Canada
Excellent time management and organizational skills
Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)
Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies
We offer a competitive salary, incentive program, and an excellent benefits package
Communicate IT policies and processes to users and managers as required.
2-5 years of experience providing technical support, preferably in a corporate environment
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Operations Support Analyst 1 Jobs
By City of Toronto At Toronto, Ontario, Canada
Experience working with a CAB and in adhering to change, configuration, and asset management processes.
Ensure that the most effective tools, utilities, and technologies are used in operation and enterprise system management.
Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
Excellent analytical and problem-solving skills.
Considerable knowledge of ITIL®, CAD®, Visio® and DCIM software products.
Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
Technical Support Analyst Tier 1
By University Canada West At Vancouver, British Columbia, Canada
Excellent time management and organizational skills
Assign and manage Asset System, configure laptops and PCs with software
Strong interpersonal and communication skills
Commitment to remain current in systems technologies and certifications as appropriate
Intermediate knowledge of Microsoft products, Azure, Teams, and Office 365, and an aptitude for troubleshooting computer hardware and software
Post-secondary education in computers/administration is an asset
Systems Analyst (It& Infrastructure) - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Strong analytical, organizational, incident management and problem-solving skills
Effective time management & organization
Manage assets and maintain inventory
Excellent communication skills, verbal and written
Customer focus / excellent Customer Service skills
Strong problem solving & trouble shooting Skills
Junior Tier 1 Helpdesk [Bhjob13022_12782]
By Ignite Technical Resources At Vancouver, British Columbia, Canada
Experience supporting web and cloud based IT systems & applications like Google Workspace. Certifications in this field are an asset.
Work experience in a regulated industry like Life Sciences, Pharma or Finance would be an asset.
Degree or diploma in a technology-related discipline, or a mix of industry certifications.
Experience with Microsoft operating systems and deployment/support tools
Possess excellent problem-solving skills to identify and resolve issues
Deploy & maintain IT equipment, including laptops/desktops, mobile devices, printers & audio-visual equipment.
Technical Support Specialist / Tier 1 - Remote
By Talentify.io At Canada
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Medical, dental and vision benefits
Excellent verbal and written communication skills; proficient reading skills required
Prior customer service experience preferred
Generous PTO - be sure to ask about our new unlimited Vacation Policy
Tier 1 Support Lead Jobs
By Affinity At Vancouver, British Columbia, Canada
• Providing regular reports to management on support activities, metrics, and trends
• Excellent communication and interpersonal skills to effectively manage a team and interact with customers
• Understanding of ITIL framework and service management best practices
• Strong technical knowledge of the platform being supported, including its architecture, configuration, and integration points
• Ability to work well under pressure and manage multiple priorities simultaneously
• Experience in developing and implementing support processes and procedures to improve support delivery
It Support Analyst Tier I
By Electronic Products Recycling Association (EPRA) At Mississauga, Ontario, Canada
Education, Experience, Knowledge and Skills
● Perform asset management and establish accounts and hardware for new employees.
● Degree/Diploma in business, computer science or a related field involving data management/analysis and/or technology
● Experience with Windows 11, Azure AD/Endpoint Manager, GCP, and Google Workspace
● Participate in business-wide meetings to provide insight into technical requirements
● Minimum 1 year of relevant experience in a technical support role