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Tier 1 Internal Support Analyst Jobs in Manitoba

Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Operations Support Analyst 1 Jobs
By City of Toronto At Toronto, Ontario, Canada
Experience working with a CAB and in adhering to change, configuration, and asset management processes.
Ensure that the most effective tools, utilities, and technologies are used in operation and enterprise system management.
Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
Excellent analytical and problem-solving skills.
Considerable knowledge of ITIL®, CAD®, Visio® and DCIM software products.
Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.