Tier 1 Internal Support Analyst Jobs in Nova Scotia

- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

- Proven experience in providing Tier 1 technical support.

- Experience in coordinating and scheduling on-site service delivery activities is a plus.

- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.

- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.

- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.

Install, configure, maintain, and solve errors for content management systems including WordPress, among others

Experience and knowledge of web hosting is a plus

Provide customers with a “WOW!” experience

Must have experience working as technical support representative

Excellent written and verbal communication skills in English

Work from anywhere - this is a remote opportunity