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Tier 1 Technical Support Specialist
Company | SP Data Digital |
Address | Winnipeg, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Business Consulting and Services |
Expires | 2023-09-15 |
Posted at | 9 months ago |
SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client. If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity!
- Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
- Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
- Use systems to dispatch a technician if necessary
- Room for GROWTH Potential: We encourage our agents to grow and seek out higher-level positions.
- Base wage: $16.50 CAD per hour
- Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
- Location: Work from home
- Fully paid training: Online classroom style/engaging environment - With great support!
- A minimum of 3-6 months of technical customer service experience
- High school diploma or equivalent required
- Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
- Must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business
- Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
- Immediate start dates
- Must have a personal Windows 10/11 computer that you can use for work. It must be able to connect directly to a modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30 download and 10 upload
- Must have open availability to work between 2:00pm – Midnight EST Monday - Sunday, as per business needs (split days off)
- Fully Remote Position – Must reside in and be legally eligible to work in Canada
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