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Tier 1 Technical Support Representative Jobs

Technical Support Representative Jobs
By Damar Security Systems At London, Ontario, Canada
Excellent verbal and written communication skills are critical to the success of this role.
At Damar Security Systems we are guided by our core focus of protecting property and saving lives.
Damar team members all share three simple core values:
2) We are passionate about protecting property and saving lives
3) No Drama at Damar
Service Coordinator, Tier 1 Support
By International Talent Placements Inc At Halifax, Nova Scotia, Canada
- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in providing Tier 1 technical support.
- Experience in coordinating and scheduling on-site service delivery activities is a plus.
- Excellent problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Exceptional communication skills, both written and verbal, to interact professionally with end-users and technical staff.
- Proficiency in using IT ticketing systems, knowledge bases, and service coordination tools.
Technical Support Representative Jobs
By Skillsoft At Fredericton, New Brunswick, Canada
Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders.
Post-secondary education in a related field or an equivalent combination of training and experience.
Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance.
Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
Experience with HTML, firewalls, and proxy servers.
Service Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”Job purposeAs an Application Support Analyst Tier 1 – Service Support, you will be ...

Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Technical Support Representative Jobs
By NLB Services At Nova Scotia, Canada
• 3-6 months of experience in Customer Service/Technical Support
Job Title: Service Desk Associate
Shift: 8 to 5 ( Monday thru Friday)
• Looking to work in IT Environment
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
Technical Support Representative Jobs
By Recruit Action inc. At Saint John, New Brunswick, Canada
Strong organizational, prioritization & time management skills.
Provide an excellent customer experience.
Contribute to knowledge systems to enhance the solutions the company provides to customers.
Provide feedback on policies and procedures to continuously improve customer experience.
1‐2 years of related experience (preferred).
Technical support experience (an asset).
Tier 1 Technical Support Agent
By HostPapa At Burlington, Ontario, Canada
Install, configure, maintain, and solve errors for content management systems including WordPress, among others
Experience and knowledge of web hosting is a plus
Provide customers with a “WOW!” experience
Must have experience working as technical support representative
Excellent written and verbal communication skills in English
Work from anywhere - this is a remote opportunity
Technical Support Representative Jobs
By OpenPhone At Canada
Participate in training sessions and team meetings to improve technical and customer service skills
Proven experience in a technical support or customer service role
You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy
You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring 🤘)
Strong problem-solving skills and ability to think creatively
You're excited to improve and grow your skill set continually, both inside the current role and grow beyond it
Sales Support Analyst - Tier 1
By PBS Systems At Calgary, Alberta, Canada
Effective time management & organization skills.
Identify opportunities to drive process improvements that positively impact the client’s experience.
Develop knowledge and understanding of our software and the supporting Infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Technical Support Representative Jobs
By Flexstaf I.T. Inc. At Sudbury, Ontario, Canada
- Familiarity with Mobile Device Management (MDM) systems such as Airwatch and KNOX.
- Effective communication and interpersonal abilities.
- Knowledge of network connections and configurations for desktops and printers.
- Strong documentation and organizational skills.
- Proven experience providing IT support, particularly with mobile devices (Android and iOS) and desktops.
- Ability to work independently and as part of a team.
Technical Support Engineer (Tier 3)
By Docebo At Toronto, Ontario, Canada
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
Technical Support Representative Jobs
By Encore Technical Solutions Inc. At Greater Toronto Area, Canada
Time Management: Demonstrated ability to manage multiple tasks and prioritize responsibilities effectively.
skilled and customer-oriented Technical Support Analyst
Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
Experience: Previous experience in technical support or help desk roles is desirable.
Job Title: Technical Support Analyst (3-Month Contract)
Start Date - August 14th, 2023
Technical Support Engineer (Tier 1)
By DNSFilter At Canada
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Technical Support Representative Jobs
By Jotform At Vancouver, British Columbia, Canada
Excellent organizational skills with the ability to prioritize and manage multiple initiatives
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Experience providing product support within a SaaS or IaaS product
Customer facing skills combined with excellent verbal and written communication skills
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions and resolve issues while maximizing customer satisfaction
Utilize our ticketing system to respond to support tickets. Keep track of your own support tickets, and follow through to completion.
Technical Support Representative Jobs
By Recruit Action inc. At Markham, Ontario, Canada
Exceptional time management and self-management abilities.
Proficiency in Access Management technologies, including Active Directory, IBM Security Access Manager, and LDAP.
Excellent oral and written communication skills with the ability to translate technical requirements for non-technical business partners and influence different perspectives.
Prioritize and manage multiple requests based on their urgency and impact.
Bachelor’s degree in computer science or equivalent experience.
Technical Support Representative – Remote role
Tier 1 Customer Support Agent
By POSitec Solutions At Canada
·Utilization of exceptional time management, organizational and interpersonal skills.
·Installation and management of networking peripherals, including printers, scanners and faxes.
·Experience with ConnectWise Manage an asset
This remote position also involves on-call rotation.
Remuneration: $23.00 per hour (negotiable based on experience)
II. Essential Duties and Responsibilities
Technical Support Representative Jobs
By Axis Mining Technology At Ontario, Canada
·Competitive remuneration and benefits package.
·Strong knowledge of downhole survey instrumentation (Gyro/similar) and drilling operations.
·Strong communication and interpersonal skills.
· Experience or technical understanding of drill-hole survey instrumentation.
Axis Mining Technology is seeking a Technical Support Representative to join its North American team.
·Incentive and reward for effort and contribution.
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation