Technical Support Representative Jobs

Are you looking for a stimulating and dynamic job in the surrounding area of Saint John? Would you like to be part of a team that believes in your potential and of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Technical Support Representative for one of our clients.

What is in it for you:

• On-site position (Saint John, NB)
• Dynamic and professional environment.
• Monday to Friday: Schedule from 8:00 a.m. to 10:00 p.m.
• 12 months contract.
• Hourly salary of $17.50.

Responsibilities:

• Solve customers hardware, software, and networking problems at first contact using multiple systems and software tools.
• Contribute to knowledge systems to enhance the solutions the company provides to customers.
• Meet and exceed performance targets.
• Resolve issues on the first call and engage escalated groups as appropriate.
• Provide an excellent customer experience.
• Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary.
• Represent the company to customers in a professional and ethical manner.
• Execute processes unique to major account customers to ensure service level agreements are met Interchange among a variety of systems and technologies.
• Maintain product knowledge.
• Provide feedback on policies and procedures to continuously improve customer experience.

What you need to succeed:

• Technical support experience (an asset).
• Strong organizational, prioritization & time management skills.
• Post‐secondary education (an asset).
• Ability to deliver results independently and as a part of a team.
• Demonstrated superior customer service skills.
• Critical thinking and decision making.
• Solid problem‐solving skills.
• High level of achievement and self‐motivation.
• Ability to communicate effectively - listening, written & verbal.
• Solid Problem-Solving Skills.
• Ability to multitask effectively with attention to detail.
• 1‐2 years of related experience (preferred).
• Experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. (an asset).

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# XNAJP00027007