Bilingual Underwriting Support Representative (French/ English)

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Reporting to the Operations Manager, the overall purpose and objective of this position is to provide centralized, high volume underwriting support for Underwriting Departments across Canada. The successful candidate will be responsible for the following:

JOB DESCRIPTION:

RESPONSIBILITIES:

Mid Term Change Endorsement Triage/Processing:

• Upload emails and endorsement correspondence to internal document management system
• Triage Rush Requests within same business day
• Manage endorsement requests through the public mail box to completion between Field offices and Operations
• Familiarize and apply best business practices towards centralized service & maintain quality standards.
• Use premium system to Book endorsements and be able to handle Endorsement premium discrepancy.
• Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for One World and Oneworld + Policies ensuring completeness and accuracy in accordance with established guidelines.
• Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
• Determine Premiums for mid-term change endorsements accurately

Account Setup:

• Review correspondence that occurred during the prior policy period to add new flat premiums or adjust override rate for increased exposure
• Earthquake & Flood endorsement review for individual and aggregate limits accuracy
• Identify cross selling opportunities for underwriting
• Review correspondence for any endorsements pending issuance to keep renewal current
• Risk Control - Review guidelines, utilization spreadsheet, assessment matrix, outstanding critical recs
• Use CNA’s Internal Underwriting application to bring forward prior year mid-term change endorsements for One World and Oneworld + Policies, ensuring completeness and accuracy in accordance with established guidelines
• Review deductibles & limit accuracy for all locations
• Update underwriting rationale documentation with alerts and notices for underwriters when they pick up their file
• Claims History - pull/review policy history/loss run, CNA’s Internal Claims application, UW authority

Account Prep:

• Risk Control - Review guidelines, utilization spreadsheet, assessment matrix, outstanding critical recs
• Authority Check - Analyzing Hazard Grades & SIC codes
• Claims History - pull/review policy history/loss run, CNA’s Internal Claims application, UW authority
• Identify cross selling opportunities for underwriting
• Capacity Check (Line Guide Review) – For each existing and new location

Broker Updates:

• Compare past term with new broker updates before making changes in CNA’s Underwriting application
• Advising UW of any missing information or further details required: Example –split of revenues by country, actual revenues for Year End Adjustment, missing COPE info, BI worksheet, auto schedule, critical subjectivities, etc.
• Document underwriter rationale with each update
• Any red flags noticed – sanction/restricted countries sales, new/open claims, prior notes/emails advising subjectivities, risk control o/s, critical recs, outstanding premium, etc.

The remaining responsibilities may include the following:

• Review and enter coverage information and limits into Internal Underwriting System for New Business

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours – to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

QUALIFICATIONS:

• University degree or college diploma and aspire to attain or has been granted the Chartered Insurance Professional designation
• Ability to conceptualize details and develop action plans for problem solving and decision-making.
• Ability to work both independently and within a team environment with limited supervision
• Customer service focused. Excellent written and verbal communication skills.
• Excellent communication skills, both written and verbal in French and English.
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.