Investment Specialist-Mutual Funds, Bmo Investment Centre (Virtual - Bilingual - French And English)

Language Requirements for the role: French and English

Expected start date : October 3rd 2023

One of these certifications is required for the start date:

• Canadian Securities Course

or

• IFIC

Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

• Specialized knowledge.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
• Probes to understand customer needs and advises them through their unique investment needs.
• May make outbound calls to customers and look proactively for opportunities to enhance customer experience by providing products that meet investment needs.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Achieves sales targets with a focus on relevant investment products.
• Knowledge of BMO Investment / BMO InvestorLine products and services.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Analyzes issues and determines next steps.
• Verbal & written communication skills - Good.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Some understanding of Risk Management & Compliance.
• Analytical and problem solving skills - Good.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Provides professional quality sales and service for customer and prospect inquires, issues and requests.
• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to senior managers as required.
• Knowledge of competitive market place trends and product offerings.
• Collaboration & team skills - Good.
• High school diploma or equivalent work experience.
• Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative
• Organization skills - Good.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Maintains the confidentiality of customer and Bank information.

This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.