Technical Support Specialist - Bilingual French/English

Fluent in EN and FR? Read further!

For our location in Montréal (Quebec H2G 2J6) we are looking for a Technical Support Specialist for 40 hours/week to start as soon as possible.

Tasks

• You convey customer feedback to product development staff.
• You work in a 24/7 shift system with a great planning reliability. Depending on the shift there are attractive bonuses and compensation days.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You keep customers informed on how and when issues are resolved.
• You help in user education.
• You interact with other teams to provide a comprehensive and high-quality support.

Requirements

• You have a good understanding of basic networking protocols.
• You are fluent in English and French – any other language is a plus.
• You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You are a quick learner and self-starter.
• You have excellent logical, analytical and problem-solving skills.
• You possess good customer etiquette and the ability to manage high profile customers well under pressure.

Bonus Skills (you get plus points):

• You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• You have knowledge/experience with Microsoft VSS.
• You have previous experience in network/system administration.
• You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.

Benefits

• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
• Home-Office Option.
• Be-Active Bonus - we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
• And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.
• Unlimited contracts - we’re looking for hornets to grow long term with us.
• Temporary Employee Exchange Program - we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
• Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!

Do you want to help shape the future of Cyber Security? Then apply now with your:

• Your CV (in English) as a PDF document.
• Your earliest starting date and your salary expectation.