Register
Recruit Create CV

Bilingual Technical Support Specialist I Jobs

It/Is Technical Support Specialist I (Rft 1.0) [Von Canada]
By CareerBeacon At Halifax, Nova Scotia, Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years' experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
Cctv Technical Support Specialist I
By Procom At Vancouver, British Columbia, Canada
Exceptional skills in problem solving & time management
Concisely document software, hardware, and network information in a case management system
Prioritize between tasks including inbound calls, existing case management, live chat, email requests
Troubleshoot client hardware and software products over the phone and through remote sessions
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Continuously learns new skills, technologies & products
Bilingual Technical Support Representative, Alarmforce [Bell Canada]
By CareerBeacon At Toronto, Ontario, Canada
Personal motivation, excellent organizational skills and exceptional time management skills
Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience, preferred
Previous experience in a technical support call centre environment, valuable
Answer customer's questions and solve their problems at first contact
Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved
Provide immediate support for emergencies
Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Technical Support Specialist - Bilingual French/English
By Hornetsecurity At Montreal, Quebec, Canada
You build personal customer relationships and focus on offering an awesome customer experience.
You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
You have knowledge/experience with Microsoft VSS.
You help in user education.
You have excellent logical, analytical and problem-solving skills.
You possess good customer etiquette and the ability to manage high profile customers well under pressure.
Technical Support Specialist I
By Delivra At Canada
Contributing to Delivra’s knowledge management by identifying and/or creating knowledge base articles.
Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)
Remote work fund to create a successful home working setup
High-end hardware and equipment — in the office and at home
Update Knowledge Base articles based on your new learnings
Bilingual Support Specialist Jobs
By Certn At Canada
Experience in data entry, or customer service.
2 years experience or greater in tech environments, data entry and customer service.
Stay up to date on product training and knowledge.
Where applicable, promote new Certn products and offerings to better serve client needs.
Prior experience supporting customers via email, live chat and phone.
Some experience in a tech environment or fast-paced business environment.
Faculty Support Digital Specialist - Innovative Learning - I/O
By Humber College At Toronto, Ontario, Canada
An opportunity to have an impact with a post-secondary institution, poised to do great things
Diverse, hard-working, committed team of people who care about each other
Tools and technology that will allow you to succeed at your job
Technical Support Specialist I
By Kelly Science, Engineering, Technology & Telecom At Alberta, Canada
100% remote – Candidate must be in Mountain Time zone
• Assist inexperienced or nontechnical end users in resolving issues
• Inbound/Outbound technical support center experience
• Experience in Salesforce, Jira, Linux, any ticketing systems and troubleshooting is a huge plus.
• Experience in technical support for hardware/ in supporting devices is required.
Shifts (candidate can opt for one or more preferred shifts out of these):
It/Is Technical Support Specialist I (Rft 1.0)
By VON Canada At Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years’ experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
Technical Support Specialist (Bilingual French/English)
By SourceDirect Consulting Ltd At Richmond Hill, Ontario, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure.
Experience in a technical support role in a networking/security company or equivalent education
Manage customer communications and expectations until the closure of each case
Strong troubleshooting and problem-solving skills
Exceptional interpersonal and communication skills.
Bilingual Technical Support Specialist (Biomedical)
By ZEISS Medical Technology At North York, Ontario, Canada
BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.
Experience with basic electronics, mechanics, optics, personal computers, basic operating systems, and strong knowledge of networking set ups and protocols preferred.
Manage Customer Care Tickets in SAP / CRM software.
Determine initial diagnosis, provide technical support, and potentially resolve issues utilizing remote systems such as ZEISS Smart Service.
Communicate and manage appointments with customers and FSE team.
Bilingual Technical Specialist(Fr/En), Canadian Tire Corporation
By Canadian Tire Corporation At Toronto, Ontario, Canada
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications.
Maintain documentation and provide knowledge transfer for other system support analysts.
Identify and communicate support requirements and develop troubleshooting and repair processes.
Evaluate business processes to ensure operational processes and procedures align with support capabilities.
Ensure business and operational support documentation exists for knowledge sharing.
Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
Bilingual Technical Support Specialist I -French And English Speaking
By Olympus Corporation of the Americas At Toronto, Ontario, Canada
Provide system support to field service technicians/management team.
Computer skills requested: Knowledge of JDE, Solomon, Microsoft Office, Power BI.
Working to complete training all Olympus electronic products to manage customer inquiries to move to Technical Support Specialist II.
Total commitment a positive customer experience.
College diploma in Technical Electronic field or equivalent experience required.
Bilingual English-French proficiency in speaking reading writing abilities required.
Technical Support Analyst - Bilingual
By EDealer At Canada
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
Maintain a working knowledge regarding company’s products and systems
Strong analytical, problem solving, and troubleshooting skills
Experience with ticketing systems or helpdesk software. (Preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
Technical Support Specialist, Business Contact Centre - Bilingual
By CIBC At Toronto, Ontario, Canada
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You're fluent in French and English to serve our clients in the community.
What You Need To Know
Tissue Specialist I Jobs
By Alberta Health Services At Edmonton, Alberta, Canada

Length of Shift in weeks:

Bilingual Technical Support Specialist - French/English
By ClickJobs.io At Thurso, Quebec, Canada

Adecco est actuellement à la recherche d'un spécialiste de support technique bilingue (français/anglais) permanent et à temps plein pour travailler pour notre client, un groupe d'entreprises mondiales ...

Are you looking for a challenging and rewarding role in Technical Support? We are looking for a Bilingual Technical Support Specialist I to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries. If you are a tech-savvy professional with excellent communication and problem-solving skills, this is the perfect opportunity for you!

Overview:

Bilingual Technical Support Specialists are responsible for providing technical support to customers in both English and a second language. They must be able to troubleshoot and resolve technical issues, provide customer service, and maintain customer records. They must also be able to communicate effectively with customers and other technical staff.

How To Become an Bilingual Technical Support Specialist I jobs:

To become a Bilingual Technical Support Specialist, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service, technical support, or a related field. You should also have excellent communication skills in both English and the second language.

Bilingual Technical Support Specialist I Skills requied For Your Resume And Career:

• Excellent communication skills in both English and a second language
• Knowledge of customer service and technical support
• Ability to troubleshoot and resolve technical issues
• Ability to maintain customer records
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Ability to work in a fast-paced environment

Bilingual Technical Support Specialist I Knowledge For Your Resume And Career:

• Knowledge of customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer relationship management (CRM) software
• Knowledge of database systems

Bilingual Technical Support Specialist I Responsibilities For Your Resume And Career:

• Respond to customer inquiries in both English and a second language
• Troubleshoot and resolve technical issues
• Provide customer service and support
• Maintain customer records
• Communicate effectively with customers and other technical staff
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management

Bilingual Technical Support Specialist I Experience For Your Resume And Career:

• Previous experience in customer service, technical support, or a related field
• Experience with customer relationship management (CRM) software
• Experience with database systems
• Experience with network systems and protocols
• Experience with operating systems
• Experience with computer hardware and software

Bilingual Technical Support Specialist I Qualifications For Your Resume And Career:

• High school diploma or equivalent
• Excellent communication skills in both English and a second language
• Ability to troubleshoot and resolve technical issues
• Ability to provide customer service and support
• Ability to maintain customer records
• Ability to work independently and as part of a team

Bilingual Technical Support Specialist I Educations For Your Resume And Career:

• High school diploma or equivalent
• Associate’s degree in computer science, information technology, or a related field
• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service, technical support, or a related field
What tools help Bilingual Technical Support Specialist I work better?
• Customer relationship management (CRM) software
• Database systems
• Network systems and protocols
• Operating systems
• Computer hardware and software
• Remote access software
Good tips to help Bilingual Technical Support Specialist I do more effectively?
• Listen carefully to customer inquiries and provide clear and concise answers.
• Stay up-to-date on the latest technology and industry trends.
• Follow up with customers to ensure their satisfaction.
• Maintain customer records and provide feedback to management.
• Be patient and courteous when dealing with customers.
• Be proactive in identifying and resolving customer issues.
Common Bilingual Technical Support Specialist I interview questions?
• What experience do you have in customer service and technical support?
• What is your experience with customer relationship management (CRM) software?
• What is your experience with database systems?
• What is your experience with network systems and protocols?
• What is your experience with operating systems?
• What is your experience with computer hardware and software?
• How do you handle customer inquiries in both English and a second language?
• How do you troubleshoot and resolve technical issues?
• How do you maintain customer records?